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Help Desk Specialist

4 months ago

Florence, United States Vernovis Full time

Job Title: Help Desk Specialist (Level I) - Contract


Location/ Work Structure: Onsite



Come join us:

Vernovis is a Total Talent Solutions company that specializes in Technology, Cybersecurity, Finance & Accounting functions. Our consultative and flexible approach to providing talent, to fill gaps and for project work, offers a variety of ways to engage, to meet your needs, and ensure you achieve your business objectives.


At Vernovis, we help IT, cybersecurity, accounting, and finance professionals achieve their career goals, matching them with innovative projects and dynamic direct hire opportunities in Ohio and across the Midwest.


Client Overview:

Vernovis is partnering with an established and growing industrial manufacturer in northern Kentucky. This client is looking to add a contracted help desk specialist to support its internal operations and clients.


If interested, please email Travis Brush at tbrush@vernovis.com


  • What You'll Do:Conduct on-site and remote troubleshooting for IT issues promptly and accurately, escalating when necessary
  • Implement solutions based on internal best practices and update documentation as required
  • Maintain professional and timely communication with users throughout the ticket lifecycle.
  • Work with users to understand their needs and share best practices.
  • Coordinate with select vendors to provide support, hardware, and supplies as needed.
  • Help manage the lifecycle of hardware, software, and user accounts.


  • What Experience You'll Have:1+ years troubleshooting hardware and software issues with users, both on-site and remotely, troubleshooting Windows operating systems, Microsoft 365 products,, and network/printer issue
  • Very strong and professional communication


Vernovis does not accept inquiries from Corp to Corp recruiting companies. Applicants must be currently authorized to work in the United States on a full-time basis and not violate any immigration or discrimination laws.

Vernovis provides equal employment opportunities to all employees and applicants for employment and prohibits discrimination and harassment of any type without regard to race, color, religion, age, sex, national origin, disability status, genetics, protected veteran status, sexual orientation, gender identity or expression, or any other characteristic protected by federal, state or local laws.