LCL Export Customer Service

4 months ago


Miami, United States ECU Worldwide USA Full time

Export LCL Customer Service

Summary: Provides ocean LCL Export quotes and bookings including inland/door moves at origin, on-carriage services, and DAP/DDP services at destination; support general office operations whenever needed. Responds to phone and e-mail rate or booking requests from clients, partners, agents, or outside sales representatives. Work with truck brokers and asset-based carriers to schedule cargo pick up within North America for delivery into designated terminals. Utilize various tools to obtain, calculate, and provide door delivery, destination handling charges, and customs clearance quotes at destination CFS when requested. We offer great benefits Health, dental, Vision and 401K.

Essential Duties and Responsibilities include but are not limited to the following:

Respond to phone and e-mail rate or booking requests from clients, partners, agents, or outside sales representatives. Work with truck brokers and asset-based carriers to schedule cargo pick up within North America for delivery into designated terminals. Utilize various tools to obtain, calculate, and provide door delivery, destination handling charges, and customs clearance quotes at destination CFS when requested. Other duties include but are not limited to assisting personal effects & household goods walking clients, answering phones, mailing out original documents, and assisting with general office operations as needed.

To perform the job successfully, an individual should demonstrate the following competencies:

Manages difficult customer situations.

Responds promptly to customer needs.

Solicits customer feedback to improve service. Responds to requests for service and assistance professionally.

Speaks clearly and persuasively in positive or negative situations.

Listens and gets clarification.

Responds well to questions.

Writes clearly and informatively.

Presents numerical data effectively. Able to read and interpret written information. Balances team and individual responsibilities effectively.

Gives and welcomes feedback. Contributes to building a positive team spirit.

Follows policies and procedures.

Completes administrative tasks correctly and on time.

Supports organization's goals and values.

Other competencies may be required according to assignments.


Qualifications

To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. The requirements listed below are representative of the knowledge, skill, and/or ability required.

Prior Industry Experience preferred but not required.

Ability to effectively present information and respond to questions from groups of managers, customers, and the general public


ECU Worldwide USA is one of the largest neutral freight consolidators in the USA, with over 150 trade lanes on export consolidation and over 120 trade lanes on import consolidation. With 9 offices in the American market — Miami, New Jersey, New York, Atlanta, Charleston, Chicago, Houston, Los Angeles and Puerto Rico — you benefit from our coverage in every major port and logistics hub across the country with 24 receiving stations throughout the USA.



  • Miami, United States ECU Worldwide USA Full time

    Export LCL Customer ServiceSummary: Provides ocean LCL Export quotes and bookings including inland/door moves at origin, on-carriage services, and DAP/DDP services at destination; support general office operations whenever needed. Responds to phone and e-mail rate or booking requests from clients, partners, agents, or outside sales representatives. Work with...


  • Miami, United States ECU Worldwide USA Full time

    Export LCL Customer ServiceSummary: Provides ocean LCL Export quotes and bookings including inland/door moves at origin, on-carriage services, and DAP/DDP services at destination; support general office operations whenever needed. Responds to phone and e-mail rate or booking requests from clients, partners, agents, or outside sales representatives. Work with...


  • Miami, United States ECU Worldwide USA Full time

    Job DescriptionWe are seeking an experienced and skilled Global Ocean LCL Export Service Representative to join our team at ECU Worldwide USA. This role is responsible for providing exceptional customer service, responding to rate or booking requests, and working with truck brokers and asset-based carriers to schedule cargo pick-up within North America.About...


  • miami, United States ECU Worldwide USA Full time

    Export LCL Customer ServiceSummary: Provides ocean LCL Export quotes and bookings including inland/door moves at origin, on-carriage services, and DAP/DDP services at destination; support general office operations whenever needed. Responds to phone and e-mail rate or booking requests from clients, partners, agents, or outside sales representatives. Work with...


  • miami, United States ECU Worldwide USA Full time

    Export LCL Customer ServiceSummary: Provides ocean LCL Export quotes and bookings including inland/door moves at origin, on-carriage services, and DAP/DDP services at destination; support general office operations whenever needed. Responds to phone and e-mail rate or booking requests from clients, partners, agents, or outside sales representatives. Work with...


  • Miami, Florida, United States Vets Hired Full time

    About the JobWe are seeking a skilled Logistics and Export Operations Manager to join our team at Vets Hired. This is a rewarding opportunity for an experienced professional to lead our export operations, manage staff, and ensure compliance with regulations.Job DescriptionThe Logistics and Export Operations Manager will be responsible for overseeing the...

  • Assistant Manager

    4 weeks ago


    Miami, United States Seaboard Solutions Full time

    Description Position at Seaboard Solutions Long-term employment with opportunities for growth. We offer excellent benefits including: 401(K) Retirement Saving Plan w/ Employer Match Low-Cost Health, Dental & Vision insurance (Starting DAY ONE) Tuition & Certification Reimbursement Paid Time Off - (15 Days; prorated before 1st year) Parental Leave Paid...

  • Export Coordinator

    3 weeks ago


    Miami, United States OIA Global Full time

    OIA Global provides customers with an unparalleled suite of scalable and flexible supply chain solutions. Supported by 1,100 forward-thinking employees, we specialize in 3PL, 4PL, sustainability, technology, contract logistics, packaging design and optimization, and raw materials management. Since 1988, we have grown into a $1.3 billion company with a...

  • Export Coordinator

    3 weeks ago


    Miami, United States OIA GLOBAL Full time

    OIA Global provides customers with an unparalleled suite of scalable and flexible supply chain solutions. Supported by 1,100 forward-thinking employees, we specialize in 3PL, 4PL, sustainability, technology, contract logistics, packaging design and optimization, and raw materials management. Since 1988, we have grown into a $1.3 billion company with a...

  • Export Coordinator

    3 weeks ago


    Miami, United States OIA GLOBAL Full time

    OIA Global provides customers with an unparalleled suite of scalable and flexible supply chain solutions. Supported by 1,100 forward-thinking employees, we specialize in 3PL, 4PL, sustainability, technology, contract logistics, packaging design and optimization, and raw materials management. Since 1988, we have grown into a $1.3 billion company with a...


  • Miami, United States CEVA Logistics Full time

    Job Title: Ocean Export CoordinatorLocation: Houston, USA (Remote options available)About the RoleWe are seeking a highly organized and detail-oriented Ocean Export Coordinator to join our team in Houston. As an Ocean Export Coordinator, you will be responsible for coordinating the movement of ocean export shipments from start to finish.About CEVA...


  • miami, United States Ascendo Resources Full time

    A successful Freight Forwarding and Logistics company are seeking an Import Export Specialist. The position is based in Miami. The individual will work in Office for the first couple of months and then Hybrid. This position is primarily responsible for managing Import/export transactions, setting priorities for the team, expediting transactions and tasks to...


  • Miami, United States Ascendo Resources Full time

    A successful Freight Forwarding and Logistics company are seeking an Import Export Specialist. The position is based in Miami. The individual will work in Office for the first couple of months and then Hybrid. This position is primarily responsible for managing Import/export transactions, setting priorities for the team, expediting transactions and tasks to...


  • Miami, United States Ascendo Resources Full time

    A successful Freight Forwarding and Logistics company are seeking an Import Export Specialist. The position is based in Miami. The individual will work in Office for the first couple of months and then Hybrid. This position is primarily responsible for managing Import/export transactions, setting priorities for the team, expediting transactions and tasks to...


  • miami, United States Ascendo Resources Full time

    A successful Freight Forwarding and Logistics company are seeking an Import Export Specialist. The position is based in Miami. The individual will work in Office for the first couple of months and then Hybrid. This position is primarily responsible for managing Import/export transactions, setting priorities for the team, expediting transactions and tasks to...


  • Miami, United States Ascendo Resources Full time

    A successful Freight Forwarding and Logistics company are seeking an Import Export Specialist. The position is based in Miami. The individual will work in Office for the first couple of months and then Hybrid. This position is primarily responsible for managing Import/export transactions, setting priorities for the team, expediting transactions and tasks to...


  • miami, United States OIA GLOBAL Full time

    Export Coordinator Job SummaryWe are seeking a skilled Export Coordinator to join our team. This role involves reviewing and processing export transactions, providing excellent customer service, and ensuring timely delivery of freight. The ideal candidate will have experience in freight forwarding or logistics, strong communication skills, and attention to...

  • Ocean Export Agent

    3 weeks ago


    Miami, United States CEVA Logistics Full time

    We have an exciting opportunity for an Export Agent in our Houston Projects Team to coordinate the movement of our customers export shipments. You will be the main point of contact for coordination between customers shipment exports, customs brokers, and shipping carriers. The Position: Manage Ocean Export shipments from A to Z Open files in our operational...


  • miami, United States OIA GLOBAL Full time

    Job DescriptionWe are seeking a highly skilled Export Coordinator to join our team at OIA Global. As an Export Coordinator, you will play a critical role in reviewing and processing export transactions, ensuring timely customer service, and promoting a positive relationship with clients.About the RoleYou will work with both ocean and air exports, preparing...

  • Air Export Supervisor

    3 weeks ago


    Miami, United States Schenker & Co AG Full time

    Responsible for providing high level of support and supervision to export department by managing the daily activities of the export team. • Supervise export operations activities • Responsible for proper processing of export shipments • Research and resolve problems on export product • Assist in identifying and improving service and operations...