LCL Export Customer Service

2 weeks ago


Miami, United States ECU Worldwide USA Full time

Export LCL Customer Service

Summary: Provides ocean LCL Export quotes and bookings including inland/door moves at origin, on-carriage services, and DAP/DDP services at destination; support general office operations whenever needed. Responds to phone and e-mail rate or booking requests from clients, partners, agents, or outside sales representatives. Work with truck brokers and asset-based carriers to schedule cargo pick up within North America for delivery into designated terminals. Utilize various tools to obtain, calculate, and provide door delivery, destination handling charges, and customs clearance quotes at destination CFS when requested. We offer great benefits Health, dental, Vision and 401K.

Essential Duties and Responsibilities include but are not limited to the following:

Respond to phone and e-mail rate or booking requests from clients, partners, agents, or outside sales representatives. Work with truck brokers and asset-based carriers to schedule cargo pick up within North America for delivery into designated terminals. Utilize various tools to obtain, calculate, and provide door delivery, destination handling charges, and customs clearance quotes at destination CFS when requested. Other duties include but are not limited to assisting personal effects & household goods walking clients, answering phones, mailing out original documents, and assisting with general office operations as needed.

To perform the job successfully, an individual should demonstrate the following competencies:

Manages difficult customer situations.

Responds promptly to customer needs.

Solicits customer feedback to improve service. Responds to requests for service and assistance professionally.

Speaks clearly and persuasively in positive or negative situations.

Listens and gets clarification.

Responds well to questions.

Writes clearly and informatively.

Presents numerical data effectively. Able to read and interpret written information. Balances team and individual responsibilities effectively.

Gives and welcomes feedback. Contributes to building a positive team spirit.

Follows policies and procedures.

Completes administrative tasks correctly and on time.

Supports organization's goals and values.

Other competencies may be required according to assignments.


Qualifications

To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. The requirements listed below are representative of the knowledge, skill, and/or ability required.

Prior Industry Experience preferred but not required.

Ability to effectively present information and respond to questions from groups of managers, customers, and the general public


ECU Worldwide USA is one of the largest neutral freight consolidators in the USA, with over 150 trade lanes on export consolidation and over 120 trade lanes on import consolidation. With 9 offices in the American market — Miami, New Jersey, New York, Atlanta, Charleston, Chicago, Houston, Los Angeles and Puerto Rico — you benefit from our coverage in every major port and logistics hub across the country with 24 receiving stations throughout the USA.



  • Miami, United States ECU Worldwide USA Full time

    Export LCL Customer Service Summary: Provides ocean LCL Export quotes and bookings including inland/door moves at origin, on-carriage services, and DAP/DDP services at destination; support general office operations whenever needed. Responds to phone and e-mail rate or booking requests from clients, partners, agents, or outside sales representatives. Work...


  • Miami, Florida, United States Schenker, Inc. Full time

    Job OverviewResponsible for the direction, management, control of operations, employees, tariffs and budgets in an export gateway and centralized operations team. What will you enjoy doing (duties/tasks)Manage and direct overall LCL Export operation functions daily Financial responsibility for centralized LCL operations and Gateway. Perform all...


  • Miami, Florida, United States LCL Ocean Services Inc Full time

    Job OverviewAs a vital part of our logistics team, you will assist in various warehouse operations, ensuring smooth workflow and efficiency.Key ResponsibilitiesDocumenting Incoming Shipments: Accurately record details of new deliveries.Maintaining Cleanliness: Ensure the warehouse environment is organized and tidy.Repackaging Goods: Prepare items for...


  • Miami, United States Amex Logistics Corp Full time

    Handle export shipments by contacting supplier, making bookings with Ocean/Air carriers and making loading or pickup arrangements.Coordinate and arrange Full Containers, LCL and air shipments worldwide.Coordinate and arrange pickups and deliveries with different trucking companies, domestic and international.Follow procedures and SOP to maintain proper...


  • miami, United States Amex Logistics Corp Full time

    Handle export shipments by contacting supplier, making bookings with Ocean/Air carriers and making loading or pickup arrangements.Coordinate and arrange Full Containers, LCL and air shipments worldwide.Coordinate and arrange pickups and deliveries with different trucking companies, domestic and international.Follow procedures and SOP to maintain proper...


  • Miami, United States Amex Logistics Corp Full time

    Handle export shipments by contacting supplier, making bookings with Ocean/Air carriers and making loading or pickup arrangements.Coordinate and arrange Full Containers, LCL and air shipments worldwide.Coordinate and arrange pickups and deliveries with different trucking companies, domestic and international.Follow procedures and SOP to maintain proper...


  • Miami, United States Ascendo Resources Full time

    A successful Freight Forwarding and Logistics company are seeking an Import Export Specialist. The position is based in Miami. The individual will work in Office for the first couple of months and then Hybrid. This position is primarily responsible for managing Import/export transactions, setting priorities for the team, expediting transactions and tasks to...


  • Miami, United States Ascendo Resources Full time

    A successful Freight Forwarding and Logistics company are seeking an Import Export Specialist. The position is based in Miami. The individual will work in Office for the first couple of months and then Hybrid. This position is primarily responsible for managing Import/export transactions, setting priorities for the team, expediting transactions and tasks to...


  • miami, United States Ascendo Resources Full time

    A successful Freight Forwarding and Logistics company are seeking an Import Export Specialist. The position is based in Miami. The individual will work in Office for the first couple of months and then Hybrid. This position is primarily responsible for managing Import/export transactions, setting priorities for the team, expediting transactions and tasks to...


  • Miami, United States Ascendo Resources Full time

    A successful Freight Forwarding and Logistics company are seeking an Import Export Specialist. The position is based in Miami. The individual will work in Office for the first couple of months and then Hybrid. This position is primarily responsible for managing Import/export transactions, setting priorities for the team, expediting transactions and tasks to...


  • miami, United States Ascendo Resources Full time

    A successful Freight Forwarding and Logistics company are seeking an Import Export Specialist. The position is based in Miami. The individual will work in Office for the first couple of months and then Hybrid. This position is primarily responsible for managing Import/export transactions, setting priorities for the team, expediting transactions and tasks to...


  • Miami, United States Ascendo Resources Full time

    A successful Freight Forwarding and Logistics company are seeking an Import Export Specialist. The position is based in Miami. The individual will work in Office for the first couple of months and then Hybrid. This position is primarily responsible for managing Import/export transactions, setting priorities for the team, expediting transactions and tasks to...


  • Miami, United States Ascendo Resources Full time

    Exciting Opportunity for an Import Export Specialist in the Logistics Industry!Are you ready to take your career to the next level? This is an amazing opportunity to join an up-and-coming company in the logistics industry that is on an upward trajectory! We are seeking a highly motivated and organized Import Export Specialist with a passion for excellence...


  • Miami, United States Ascendo Resources Full time

    Exciting Opportunity for an Import Export Specialist in the Logistics Industry!Are you ready to take your career to the next level? This is an amazing opportunity to join an up-and-coming company in the logistics industry that is on an upward trajectory! We are seeking a highly motivated and organized Import Export Specialist with a passion for excellence...


  • Miami, Florida, United States BCS Placement Full time

    Position OverviewWe are seeking an experienced Ocean Export Operations Manager to join our dynamic team at BCS Placement. This role is essential for overseeing our ocean export processes and ensuring seamless operations.Key ResponsibilitiesLead and mentor a dedicated team of 6 to 8 professionals.Drive operational excellence and maintain high standards of...


  • Miami, Florida, United States Art Moves Full time

    Job OverviewArt Moves is a dedicated logistics provider based in a dynamic market. We focus on delivering customized supply chain solutions, encompassing services such as freight forwarding, warehousing, and distribution. Our proficiency includes managing cargo across various regions, utilizing cutting-edge digital tools for streamlined operations.Position...

  • Air Export Specialist

    2 months ago


    Miami, United States JAS Full time

    JAS is an international, non-asset-based supply chain services and solutions company. Our services include air and ocean freight forwarding, contract logistics, customs brokerage, distribution, inbound logistics, truckload brokerage and other supply chain management services, including consulting, the coordination of purchase orders and customized management...


  • Miami, Florida, United States Art Moves Full time

    Job OverviewArt Moves is a dedicated logistics provider, renowned for our innovative solutions in the dynamic supply chain sector. We pride ourselves on delivering exceptional services, ranging from freight forwarding to comprehensive distribution management, ensuring our clients receive unparalleled support.Position Summary:We are seeking a driven...

  • Air Export Specialist

    2 months ago


    Miami, United States JAS Forwarding (USA), Inc. Full time

    Job Description:JAS is an international, non-asset-based supply chain services and solutions company. Our services include air and ocean freight forwarding, contract logistics, customs brokerage, distribution, inbound logistics, truckload brokerage and other supply chain management services, including consulting, the coordination of purchase orders and...


  • Miami, Florida, United States BCS Placement Full time

    Position OverviewLead the Ocean Export Team: Oversee and guide the Ocean Export division to ensure seamless operations.Main Point of Contact: Act as the primary liaison to guarantee that daily activities are executed efficiently.Team Leadership: Take charge of order management and foster a collaborative team environment.Customer Service Excellence:...