Care Navigator

3 months ago

Topeka, United States Family Service & Guidance Center Full time

Department: Psychiatry Job Status: Full-Time

FLSA Status: Non-Exempt Reports to: Integrated Care Manager

Positions Supervised: None

Amount of Travel Required:10-20%; Shawnee County

Work Schedule: Monday thru Friday, between 8:00am – 5:00pm


Position Summary

FSGC’s Care Navigator is responsible for the coordination of care between the person served and

their service providers within FSGC and in the community. This position will also be responsible

for initial collection of National Outcomes Measures (NOMs) and ensure prompt entry for accurate

reporting. This position will serve on an outpatient care team, and will work closely with FSGC

clinicians and other providers and resources in the community. This position requires an individual

to be personable and professional with a wide range of people with different backgrounds,

accurately recording data and assisting patients and their families with other services as directed

by their treatment plans.


ESSENTIAL FUNCTIONS:

• Work with the person served and families to gather and complete NOMs questionnaires and gather

other relevant data at admission.

• Submit NOMs data for database entry in a timely manner.

• Complete required documentation and assessments at admission.

• Collect height, weight, blood pressure, and pulse during admission.

• Collaborate with other team members regularly.

• Assure that information pertaining to the person served is communicated to key staff prior to

and after appointments.

• Confirm that the person served has all required information to complete next steps in treatment

prior to leaving the building after initial appointments.

• Facilitate collateral communication between the person served, support staff, direct care

providers, and the community to assist in meeting all health-related goals.

• Active and timely participation in all administrative and treatment team meetings for purpose of

case review, case assignments, and individual planning. Care Navigators’ caseloads shall be

assigned and monitored by appropriate team leaders.

• Documentation is timely, current, and accurately reflects the services being provided and the

person served response to those services.

• Act as an advocate for children/youth and families. This includes identifying gaps and

developing proposals for meeting identified needs and accessing needed resources and services.

• Maintain collaborative relationships between agency departments and community resources.

Participate in internal and external networking activities designed to increase the likelihood of

meeting the client and family's identified needs.

• Complete required training for position.

• Respect and demonstrate ability to maintain client confidentiality.

• Act as an ambassador of Family Service and Guidance Center in the community setting.

• Support and actively promote the vision and mission of Family Service and Guidance Center and

the philosophy of the strengths perspective.

• Other duties as necessary or required for the fulfillment of the CCBHC program, SAMHSA grant, or other strategic initiatives.


MINIMUM QUALIFIATIONS:

• Bachelor’s Degree in human services field or be equivalently qualified by work experience or a

combination of work experience and education.

• Familiarity with the Community Mental Health System in Kansas.

• Experience working with children and families preferred.

• Experience with interviewing and the admission process preferred.


Knowledge/Skills/Abilities:

• Effective communication skills (verbal and written)

• Customer focused (internal and external)

• Team oriented and ability to get along with others.

• Excellent listening skills

• Accountability

• Reliability

• Trust/Integrity

• Demonstrates Adaptability/Flexibility

• Developed Time Management Skills

• Developed Organizational Skills

• Proficiency in MS Office Suite with ability to learn other software programs as necessary

including Electronic Medical Record (EMR)

• Relationship building

• Problem Solving

• Attention to detail and accuracy in work

• Ability to be collaborative

• Open to learning and accepting feedback

• Ability to maintain appropriate boundaries and confidentiality

• Strengths based

• Family centered

• Community based

• Culturally respectful


PHYSCIAL DEMANDS

N (Not Applicable) Activity is not applicable to this position.

O (Occasionally) Position requires this activity up to 33% of the time (0 – 2.5+ hrs/day)

F (Frequently) Position requires this activity from 33% - 66% of the time (2.5 – 5.5+

hrs/day)

C (Constantly) Position requires this activity more than 66% of the time (5.5+ hrs/day)


Physical Demands Lift/Carry

Stand (F) 10 lbs. or less (O)

Walk (F) 11 – 20 lbs. (O)

Sit (F) 21 – 50 lbs. (O)

Manually Manipulate (O) 51 – 100 lbs. (N)

Reach Outward (O) Over 100 lbs. (N) Reach Above Shoulder (O)

Climb (O) Push/Pull

Crawl (O) 12 lbs. or less (O)

Squat or Kneel (O) 26- 40 lbs. (O)

Bend (O) 41 – 100 lbs. (O)

Other Physical Requirements:

Must have sufficient ambulatory capabilities to work with children and adolescents in the office

setting. Position may require the ability to use physical holding (MAB) with children and

adolescents exhibiting out of control behaviors.


WORK ENVIRONMENT

Office/desk work. Frequent interruptions are expected. .

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