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Customer Relations Specialist

1 month ago

Sunrise, United States MedPro Healthcare Staffing Full time

U.S Advancement Guide


About Us

Welcome to MedPro Healthcare Staffing, an award-winning agency based in sunny South Florida. We specialize in connecting healthcare facilities with exceptional professionals for temporary positions nationwide, managing recruitment, payroll, and benefits for a seamless customer experience.


About the Job

The U.S. Advancement Guide is dedicated to establishing close working relationships, advancing and applying managerial, interpersonal and relationship building skills to effectively manage and guide a global pipeline of healthcare professionals to achieve their career and personal development goals. The ideal candidate will possess strong customer service skills, exceptional interpersonal abilities, and a passion for helping others succeed.


What You’ll Do

· Develop, implement, and communicate individualized plan for healthcare professionals (HCP) including the completion of a US Advancement Plan that outlines the HCP work experience, goals, family updates.

· Guide and mentor each HCP through the various stages of the process, with the objective of minimizing the amount of time it takes to complete and commence work in the U.S.

· Develop transparent, trusting relationships with HCPs and serve as primary liaison as they navigate through the stages towards commencing work in the U.S.

· Make high volume of outbound/inbound calls to follow up on HCP questions.

· Achieve performance metrics and KPIs, including call handling time and customer satisfaction.

· Document call details, interactions, and resolutions in the company’s CRM system.

· Collaborate with other departments to address and resolve customer issues.

· Intervene and resolve issues with an outstanding level of customer service.

· Perform other duties as required.


Required Qualifications

· High school diploma required, some college preferred.

· Minimum of 1 year of experience in customer service.

· Experience working in a professional office environment preferred.

· Experience working independently but contributing within a team environment.


What We’re Looking For

· Excellent organization, prioritization, and time management skills.

· Working knowledge in Word, Excel, PowerPoint, SharePoint, and Outlook.

· Experience with CRM system preferred.

· Professional level presentation, written and oral communication skills.

· Excellent interpersonal skills with a proven ability to work productively both independently and as an integral member of a team.

· Ability to work in a fast-paced environment.

· Strong critical thinking, problem-solving skills and attention to detail.

· Ability and capacity to successfully prioritize multiple responsibilities and competing priorities.

· Ability to analyze data and metrics to inform decision-making and strategy.


Compensation

· $45K Base + 10% Annual Bonus

· $450 Monthly Incentive

· Weekly Pay


Perks of the Job

· Established opportunities for Career Advancement

· Generous PTO Schedule

· Paid Federal, Floating, and Personal Holidays

· Medical, Vision, and Dental Insurance

· 401K + Matching

· FREE Personal Trainer-led Boot Camp twice weekly

· Quarterly Wellness Days, including healthy meals and chair massages

· Team Outings, including professional sporting events, picnics, and beach days

· 4-night company-paid vacation to celebrate the holiday season and recognize the year’s accomplishments.


Awards & Recognition

· Sun Sentinel Top Workplace

· SIA, Best Staffing Firms to Work For

· SIA, Fastest Growing Staffing Firm

· SIA, Largest Staffing Firms in the U.S.