Professional Services Manager

2 weeks ago

Westminster, United States Highridge Medical Full time

***No Third Party Recruiters***


Highridge Medical creates the world’s most innovative spinal solutions across the spectrum from Motion Preservation to MIS to Bone Healing to Core Spine. Working at Highridge Medical is not just work. Life at Highridge Medical is purpose driven. Every day, you have the privilege of using your talents to demonstrate Confidence in your work and restore Confidence for our patients. Confidence that moves.


Job Summary:

Dynamic and organized individual to build and nurture strong surgeon and agent partnerships in the spine industry. The successful candidate will act as the primary point of contact for surgeons and agents, ensuring their needs are met through timely support, education, and personalized service. This role is responsible for the coordination of regional medical education events within the U.S. The role comprises the creation, tracking and reporting on all aspects of market-based (local to area) medical education events. These events require close collaboration and communication with field-based team members and health care professionals. Additional responsibilities include providing support to the greater medical education team for non-regional education activities. This candidate will be responsible for taking the lead on hosting surgeon and distributor partners at Highridge Medical headquarters. This candidate will also be responsible for logging in surgeon related activities into the database management system.


Principal Duties and Responsibilities:


  • Coordinate the successful execution of field-based rep-led education events
  • Coordinate the successful execution of instructor (healthcare professional) led education events
  • Support the successful execution of other corporate medical education events as needed
  • Track and report on key education activity metrics
  • Oversee venue selection, event registration and attendance tracking, travel and lodging accommodations and other administrative activities to ensure a comprehensive positive education experience with our clients


This is not an exhaustive list of duties or functions and may not necessarily comprise all of the "essential functions" for purposes of the ADA.


Expected Areas of Competence (i.e., knowledge, skills, and abilities)


  • Passion for service excellence
  • Highly self-motivated and manages change appropriately
  • Excellent communication skills
  • Ability to anticipate needs
  • Proactive problem solver capable of critical situation analysis
  • Strong collaborator
  • Detail oriented
  • Ability to analyze and report on event-related data
  • Excellent computer skills using MS Office, event planning and other 3rd party software

Education/Experience Requirements

  • 2-3 years in events, hospitality, or other coordinator roles


Travel Requirements

  • Ability to travel up to 40% of the time and frequently on short notice.

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