Pre-Litigation Manager

2 weeks ago

Miami, United States Career Group Full time

Our client, a rapidly growing law firm is seeking a Pre-Litigation Manager


Location: this would be on-site 5 days a week in Miami Lakes*- Miami Lakes, FL 33014


Salary range: $60,000 to $85,000 per year based on experience + Competitive benefits package including health, dental, vision insurance, 401(k) match, paid time off, and opportunities for career advancement.


Job Description:


  • Develop recommended standards and guidelines for: screening, referral, information for case review, advice, and brief service.
  • Maintaining relationships with cross-functional teams.
  • Direct management and supervision of centralized team activities and collaboration with unit managers and practice group leaders.
  • Develop practice standards and monitoring systems to ensure quality control.
  • Accomplishes department objectives by managing staff; planning and evaluating department activities.
  • Ensures a safe, secure, and legal work environment.
  • Develops personal growth opportunities.
  • Accomplishes staff results by communicating job expectations, planning, monitoring, and appraising job results.
  • Coaches, counsels, and disciplines employees.
  • Develops, coordinates, and enforces systems, policies, procedures, and productivity standards.
  • Establishes strategic goals to accomplish monthly KPIs.
  • Defines objectives, identifies and evaluates trends and options, chooses a course of action, and evaluates outcomes.
  • Maintains quality service by enforcing quality and customer service standards, analyzing and resolving quality and customer service problems, and recommending system improvements.
  • Contributes to team effort by accomplishing related results as needed.
  • Participates in leadership trainings to improve managerial skills and contribute to team performance enhancement.
  • Coordinates team trainings ensuring all team members are well-prepared to deliver outstanding service.
  • Fosters leadership development within the team through coaching and training initiative's
  • Serves as the primary contact for addressing escalated client issues promptly and effectively, ensuring high client satisfaction and adherence to company standards.
  • Engage with clients who are considering terminating their relationship with the firm, aiming to persuade them to continue and sustain their business with us.
  • Contacts clients who have provided feedback on poor service experiences during exit interviews.



Working Schedule: Monday trough Friday 9:00AM ET - 5:30PM ET


Qualifications:


  • Must be fluent in English and Spanish.
  • Proven experience in a management or supervisory role.
  • Strong organizational and leadership skills.
  • Excellent communication and interpersonal abilities.
  • Must consistently be on time and reliable.
  • Must work well in a team environment.
  • Must have excellent written and verbal communication skills, including the ability
  • Must successfully communicate with other employees.
  • Must have proficiency in using computers and relevant software.
  • Must be able to prioritize tasks effectively.
  • Must possess strong multitasking and time-management skills.
  • Must have strong phone contact handling skills and active listening abilities.
  • Must have a passion for delivering exceptional customer service.
  • Must have the ability to handle customer complaints and provide appropriate
  • solutions.
  • Must be able to adapt to a fast-paced and changing work environment.
  • Must have a keen eye for detail to ensure accuracy and thoroughness in all tasks.



Please submit your resume for consideration


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