Assistant Executive Housekeeper

4 weeks ago

Auburn, United States The Service Companies Full time

Company Overview:


The Service Companies (TSC) is a trusted integrated services partner to hotels, casinos, resorts, universities, schools, stadiums, and commercial facilities. We provide unparalleled cleaning, housekeeping, staffing, engineering and maintenance services designed to improve the health and cleanliness of our clients' facilities, maximize efficiencies and help our clients better manage their most challenging departments. The services TSC offers are distributed among three service lines:

Cleaning & Housekeeping – Turn-key Hospitality/Casino Housekeeping, Stewarding, Third Shift Cleaning, Public Area Cleaning, Laundry, Kitchen Cleaning, Window and Chandelier Cleaning, Pressure Washing, Exterior Building Cleaning

Staffing – Food & Beverage and Hospitality Staffing for Stadium/Arenas, Schools/Universities, Convention and Corporate Dining, Caterers and Restaurants

Engineering & Maintenance – Commercial Facilities Maintenance, Energy Management and Engineering Services


The Services Companies was founded in 1987 and has enjoyed substantial organic growth as well as strategic growth through selective acquisitions. TSC services over 750 locations across 39 states, the District of Columbia, Puerto Rico, and the Bahamas. Including contract employees and seasonal workers, total staffing is over 6,000 team members. We consistently deliver high levels of service quality and improved performance, which greatly enhances the guest experience, and adds significant value to the business of its hospitality and commercial customers.


The Service Companies is privately owned and was acquired by Gridiron Capital, an investment company, in July 2018. TSC’s culture is key to its success, as it empowers employee involvement and performance. TSC is led by an experienced management team of self-starters with an insider’s understanding of what their clients need in order to be successful. TSC is driven by its Service Code, which prioritizes exceptional customer service, trusting of employees, and having employees live the TSC brand.


Position Overview:


Responsible for assisting the Executive Housekeeper with managing the day-to-day operations of the hotel housekeeping department in a multi room casino-hotel. Previous hotel opening experience preferred. This position is one of The Service Companies’ on-site account management team members and represents the face of The Service Companies to the client.


Essential Duties:


  • Responsible for assisting the Executive Housekeeper with the overall management of the entire housekeeping department to include room turn times, customer service scores and profitability
  • Helps Executive Housekeeper manage a base of over 100 employees
  • Uphold the highest standards of cleanliness, safety, and conduct
  • Publicly recognizes and rewards employees
  • Coaches underperforming employees to improved performance
  • Ensures new employees follow the company training plan
  • Ensures proper documentation is completed as necessary
  • Helps to ensure payroll is completed daily based on The Service Companies’ on-demand pay model
  • Smiles and is friendly when interacting with co-workers, guests and property employees
  • Follows and teaches all required safety and standard operating procedures
  • Adheres to all company and regulatory policies. Reports any wrongdoing to corporate headquarters in Miramar, Florida
  • Available to work weekends, holidays, rotating shifts and long hours
  • Acts as a role model to other The Service Companies employees


Skills and Abilities:


  • ·Five years prior housekeeping management experience in a large hotel
  • Ability to speak publicly addressing a large group
  • Ability to push and pull 50 pounds
  • Ability to remain standing for extended periods of time
  • Must meet company and client’s appearance standards
  • Ability to work with a variety of cleaning equipment and chemicals
  • Ability to perform all duties as required with or without an accommodation
  • Ability to motivate and respect hourly employees
  • Knowledge of Microsoft Suite

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