Sr. System Support Analyst

7 days ago

Orlando, United States 4 Corner Resources Full time

The Senior System Support Analyst plays a critical role in supporting the Supply Chain/Maintenance functions within the organization. This position requires a deep understanding of data analysis, process improvement, and project management. The Senior System Support Analyst is responsible for managing large-scale data projects, troubleshooting complex issues, and supporting stakeholders with minimal supervision. This role demands a high level of technical proficiency, the ability to handle sensitive situations, and strong communication skills to effectively collaborate with internal and external teams.


Must be in commutable distance to Orlando, FL.


Key Responsibilities:


Data Analysis and Problem-Solving:

  • Analyze and interpret large datasets, including up to 1.7 million records, to identify issues and provide actionable insights within tight deadlines.
  • Conduct data conversions, utilize advanced Excel functions (e.g., XLOOKUP), and present findings efficiently.
  • Act as the escalation point for complex issues that lower-level analysts cannot resolve.

Stakeholder Engagement:

  • Attend stakeholder meetings to gather objectives, propose solutions, and pitch ideas effectively.
  • Communicate findings and project updates clearly to various stakeholders, ensuring alignment with business goals.
  • Serve as a subject matter expert (SME) and resource for the Supply Chain/Maintenance team, providing guidance and support as needed.

Project Management and Process Improvement:

  • Lead and participate in projects related to software design, testing, implementation, and training.
  • Ensure the integrity, effectiveness, and efficiency of Supply Chain/Maintenance processes by optimizing existing business processes and systems.
  • Collaborate with cross-functional teams to document functional specifications, develop test scripts, and conduct system testing.

Training and Mentorship:

  • Mentor and train junior team members, ensuring knowledge transfer and skill development.
  • Provide support to the Training team in developing and delivering end-user training materials.

Technical Proficiency:

  • Demonstrate expertise in Microsoft tools, including Microsoft Planner, Visio, and other process mapping tools.
  • Utilize knowledge of process mapping, SWOT analysis, KPIs, OKRs, and other relevant methodologies to drive process improvements.

Support and Troubleshooting:

  • Handle calls from frontline support regarding urgent or complex issues, including audits and system errors.
  • Provide off-hours support as needed based on project activities.


Qualifications:

Education:

  • Bachelor’s degree in a relevant field or equivalent work experience.

Experience:

  • 6+ months of project management experience.
  • 1-2 years of experience as a trainer, team lead, or in a supervisory role.
  • Extensive experience in data conversions and working with large datasets.

Skills and Knowledge:

  • Strong analytical and problem-solving skills.
  • Advanced proficiency in Microsoft Office Suite (Excel, Word, PowerPoint, Visio).
  • Knowledge of process mapping, FTP transfers, and data report development.
  • Understanding of supply chain systems and operations, preferably in a healthcare setting.
  • Ability to work independently with minimal supervision and manage multiple projects simultaneously.

Certifications (Preferred):

  • Six Sigma Green Belt or above.
  • CMRP, PMP, or other relevant certifications.


Pay Rate:

  • $42 - $64 / HR depending on experience


Additional Notes:

  • Up to 50% travel is required
  • This is a contract-to-hire opportunity
  • This role is 95% remote with quarterly onsite visits in Central, FL
  • This role offers a 4-day work week and 10-hour shifts - On-call for Fridays


This position offers the opportunity to work on challenging projects, contribute to process improvements, and mentor a team within a dynamic and supportive work environment. If you are a proactive, detail-oriented professional with a passion for data analysis and process improvement, we encourage you to apply.

  • Sr. System Support Analyst

    2 days ago

    orlando, United States 4 Corner Resources Full time

    The Senior System Support Analyst plays a critical role in supporting the Supply Chain/Maintenance functions within the organization. This position requires a deep understanding of data analysis, process improvement, and project management. The Senior System Support Analyst is responsible for managing large-scale data projects, troubleshooting complex...

  • Sr. System Support Analyst

    1 week ago

    orlando, United States 4 Corner Resources Full time

    The Senior System Support Analyst plays a critical role in supporting the Supply Chain/Maintenance functions within the organization. This position requires a deep understanding of data analysis, process improvement, and project management. The Senior System Support Analyst is responsible for managing large-scale data projects, troubleshooting complex...

  • Sr. Product Support Analyst

    1 month ago

    Orlando, Florida, United States AssuredPartners Full time

    Overview The Sr. EB Product Analyst serves as an expert on BenefitPoint product functionality, capabilities, utilization, and overall performance. This role includes operational oversight of the system's configurations, integrations, and supports workflow design through a technical lens, while also applying the strategies outlined in our servicing model. The...

  • Sr. Product Support Analyst

    3 months ago

    Orlando, United States AssuredPartners Full time

    Overview The Sr. EB Product Analyst serves as an expert on BenefitPoint product functionality, capabilities, utilization, and overall performance. This role includes operational oversight of the system's configurations, integrations, and supports workflow design through a technical lens, while also applying the strategies outlined in our servicing...

  • Business Systems Analyst Sr

    2 weeks ago

    Orlando, United States System One Holdings, LLC Full time

    Summary: The main function is to analyze science, engineering, business and all other data processing problems for application to electronic data processing systems. Responsible for analyzing user requirements, procedures and problems to automate or improve existing systems and review computer system capabilities, workflow and scheduling limitations. Job...

  • IT Systems Support Analyst

    2 weeks ago

    Orlando, Florida, United States ALLY BUILDING SOLUTIONS Full time

    Position OverviewJoin the innovative team at Ally Building Solutions, where our dedication to cutting-edge technology is crucial in providing exceptional solutions to our builder clientele.We are on the lookout for a skilled IT Systems Support Analyst to contribute to our ongoing expansion. In this position, you will be tasked with managing IT systems and...

  • Sr. Wealth Planning Analyst

    3 days ago

    Orlando, United States Fifth Third Bank Full time

    Make banking a Fifth Third better® We connect great people to great opportunities. Are you ready to take the next step? Discover a career in banking at Fifth Third Bank. GENERAL FUNCTION : The Senior WP Analyst partners with Wealth Strategists, WMAs and other specialists to deliver Fifth Third’s discovery experience to prospects and clients with a...

  • Sr. Wealth Planning Analyst

    3 days ago

    Orlando, United States Fifth Third Bank, N.A. Full time

    Make banking a Fifth Third better® We connect great people to great opportunities. Are you ready to take the next step? Discover a career in banking at Fifth Third Bank. GENERAL FUNCTION: The Senior WP Analyst partners with Wealth Strategists, WMAs and other specialists to deliver Fifth Third’s discovery experience to prospects and clients with...

  • Sr. Systems Architect

    2 weeks ago

    Orlando, United States DICE Defense LLC Full time

    Company Description DICE Defense LLC is a leading systems/software engineering company based in Orlando, FL. With over 15 years of experience in designing and integrating systems across multiple domains, DICE Defense specializes in defining, designing, developing, deploying, delivering, and defending emerging systems and products. We are at the forefront of...

  • Sr. Systems Architect

    3 weeks ago

    Orlando, United States DICE Defense LLC Full time

    Company Description DICE Defense LLC is a leading systems/software engineering company based in Orlando, FL. With over 15 years of experience in designing and integrating systems across multiple domains, DICE Defense specializes in defining, designing, developing, deploying, delivering, and defending emerging systems and products. We are at the forefront of...

  • Sr. Systems Architect

    2 weeks ago

    Orlando, United States DICE Defense LLC Full time

    Company Description DICE Defense LLC is a leading systems/software engineering company based in Orlando, FL. With over 15 years of experience in designing and integrating systems across multiple domains, DICE Defense specializes in defining, designing, developing, deploying, delivering, and defending emerging systems and products. We are at the forefront of...

  • Configuration Analyst Sr.

    3 days ago

    Orlando, Florida, United States Lockheed Martin Full time

    About the RoleWe are seeking a highly skilled Configuration Analyst Sr. to join our team at Lockheed Martin. As a key member of our organization, you will play a critical role in supporting the development and implementation of configuration management processes.Key ResponsibilitiesSupport the JASSM and LRASM Programs by performing all facets of...

  • Configuration Analyst Sr/ JASSM

    1 week ago

    Orlando, Florida, United States Lockheed Martin Full time

    About the RoleWe are seeking a highly skilled Configuration Analyst Sr/ JASSM to join our team at Lockheed Martin. As a key member of our team, you will play a critical role in supporting the JASSM and LRASM Programs.Key ResponsibilitiesSupport the configuration control process, ensuring accurate and up-to-date documentation.Analyze proposed changes to...

  • Configuration Analyst Sr/ JASSM

    5 days ago

    Orlando, Florida, United States Lockheed Martin Full time

    About the RoleWe are seeking a highly skilled Configuration Analyst Sr to join our team at Lockheed Martin. As a key member of our team, you will play a critical role in supporting the JASSM and LRASM Programs.Key ResponsibilitiesSupport the configuration control process, ensuring accurate and up-to-date documentation.Analyze proposed changes to product...

  • Sr. Sales Analyst

    2 months ago

    Orlando, United States NBCUniversal Full time

    Job DescriptionJob DescriptionCompany DescriptionWe create world-class content, which we distribute across our portfolio of film, television, and streaming, and bring to life through our theme parks and consumer experiences. We own and operate leading entertainment and news brands, including NBC, NBC News, MSNBC, CNBC, NBC Sports, Telemundo, NBC Local...

  • Systems Analyst

    6 days ago

    Orlando, United States GLOTECH, Inc. Full time

    Systems AnalystJob Locations US-FL-OrlandoJob ID 2024-1877# of Openings 1Category Help DeskOverviewGLOTECH, Inc., founded in 1995, is a privately and minority-owned company serving military, federal and commercial clients. We are a successful Information Technology firm with a large staff currently providing superior information technology and advanced...

  • Sr. Financial Analyst

    1 month ago

    Orlando, Florida, United States Westminster Palms Full time

    Westminster Communities of Florida is a national leader in senior living and dedicated to a Mission and ministry of service to older adults. We're currently hiring for a Sr. Financial Analyst in our Orlando office. This position will analyze financial data, develop forecasts, and provide insights to support the organization's objectives while maintaining...

  • IT Support Analyst

    3 months ago

    Orlando, United States Kaimetrix, L.L.C. Full time

    Job DescriptionJob DescriptionKaimetrix is seeking an IT Support Analyst, supporting the Program Executive Officer for Simulation, Training, and Instrumentation (PEO STRI).The IT Support Analyst will be responsible for providing technical assistance and support to the PEO STRI internal users by resolving IT issues promptly and ensuring the smooth operation...

  • Sr Business Analyst

    4 days ago

    Orlando, United States Tentek Full time

    The Business Analyst is responsible for engaging with the business on behalf of the IT project team. The Business Analyst strives to understand business needs and define technology and service requirements to maximize delivery of business value. The Business Analyst translates business needs into requirements that IT can use to design and develop solutions....

  • Business Systems Analyst

    3 days ago

    Orlando, Florida, United States Insight Global Full time

    Job SummaryInsight Global is seeking a highly skilled Business Analyst to join our team. As a Business Analyst, you will play a critical role in the design and delivery of workflow projects, working closely with Business Technology Platforms to define business requirements and provide Scrum support.Key ResponsibilitiesDefine business requirements and develop...