Computer Support Specialist

3 weeks ago

Waterloo, United States Kelly Science, Engineering, Technology & Telecom Full time

Job Title: Computer Support

Pay rate: Open for discussion

Duration: 3 years

W2 contract only (No C2C)

Location- Waterloo, IA


Engine Works 3rd shift IT support

3rd shift 10:30 PM to 7:00 AM at EW site.

Additional Information:

  • This is for one, 3rd shift position - will work ONSITE:
  • There is a weekend On-Call rotation that these positions will be a part of
  • OT is possible
  • Metatarsals are required on the first day
  • Some travel between Waterloo area locations is possible


Job Description:

Provide onsite deskside Tier 2 support to the Waterloo IA location through performing the following duties


Job Duties:

  • Performs/monitors standard processes or operations that are highly stable and/or relatively consistent in how to fix. TYPICAL EXAMPLES: imaging computers, replacing printer toner, disposing of outdated assets, and resolving trouble tickets from ServiceNow queues.
  • Documents recording and/or distributing information. Has some breadth, depth and/or frequency of interaction with external contacts. Typical examples include updating assets in Asset Center, following KB articles for problem resolution, and following unit specific processes.
  • Responsible for effective e-mail communications and ability to create and maintain basic
  • documents/records: TYPICAL EXAMPLES: --contact lists --process logs --problem incidence reports --customer information updates – exterior ship orders --inventory, maintenance or other service records--handling standard facilities administration requests
  • Responsible for recognizing problems with the processes/operations supported. Is responsible for resolving those problems with pre- established and documented solutions. Is responsible for reporting to others those problems that fall outside the scope of established procedures.
  • Maintains equipment, supplies, data supporting processes or operations. Typical examples includes scheduling routine equipment maintenance, ordering supplies, monitoring inventory, updating data records, and interacting with suppliers.
  • Applies some technical knowledge in the support of processes or operations TYPICAL EXAMPLES: --understanding basic printer operations to replace toner and pickup rollers, performing trouble shooting by following KB article to resolve end user tickets.


Job Requirements:

  • Knowledge of computing and networking concepts and fundamentals
  • Ability to use standard desktop load applications such as Microsoft Office plus intranet and internet functions.
  • Knowledge of computer security policies and a general overall knowledge of computer security concepts.
  • 1 year or more IT experience preferred, but recent college graduates will be considered


Education Requirements:

  • Degree in an Information Technology discipline or equivalent experience. - High School or secondary diploma or equivalent


*** If this position may be interested to you, please email me back at somp767@kellyservices.com with your most up to date resume in word format) and advise the best time and number at which you can be reached****

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