Manager - Outpatient Behavioral Health - BH Op

3 days ago

Lakeland, United States Lakeland Regional Health-Florida Full time

MENTAL HEALTH


Position Description

  • Position Information


According to the National Institute of Mental Health, an estimated 26.2 percent of adults suffer from a diagnosable mental disorder. Recognizing this need, we at Lakeland Regional Health have devoted ourselves in creating the best mental health facilities possible. We are dedicated to improving outcomes and helping people get well. From helping children and parents survive divorce, to treating depression, our licensed clinical staff provides a team approach to care. Under the direction of a board-certified psychiatrist, our mental health facilities provide in- and out-patient care to adults at all levels of mental health severity. Under the direction of our board-certified child and adolescent psychiatrist, we also provide services to adolescents who require mental health treatment. If you have a heart for those suffering from mental health disorders, please consider joining our mental health department.


Work Type: Active - Benefit Eligible and Accrues Time Off

Exempt: Yes

Work Schedule: Monday - Friday

Work Hours per Biweekly Pay Period: 80

Shift Time: 8:30- 5pm

Location: Behavioral Health, US:FL: Lakeland

Position Summary

Summary:

Lakeland Regional Health seeks a dynamic and experienced Outpatient Behavioral Health Operations Manager to join our dedicated team. In this pivotal role, you will oversee the day-to-day operations of our outpatient behavioral health services, ensuring the delivery of high-quality, patient-centered care. You will be responsible for managing staff, optimizing workflow processes, and maintaining compliance with regulatory standards.


Key responsibilities include supervising clinical and administrative staff, developing and implementing operational policies, and driving continuous improvement initiatives. You will collaborate closely with multidisciplinary teams to enhance patient outcomes and satisfaction. Your expertise in budget management, staff development, and provider schedule utilization will be essential in promoting the growth and success of our programs.


Join us at Lakeland Regional Health, where you can make a meaningful impact on the lives of our patients and their families while advancing your career in a supportive and innovative environment. Apply today to become a key player in our mission to provide exceptional behavioral health care.

Position Details

Detailed responsibilities:

* People At The Heart Of All We Do

- Fosters an inclusive and engaged environment through teamwork and collaboration.

- Ensures patients and families have the best possible experiences across the continuum of care.

- Communicates appropriately with patients, families, team members, and our community in a manner that treasures all people as uniquely created.


* Stewardship

- Demonstrates responsible use of LRH's resources including people, finances, equipment and facilities.

- Knows and adheres to organizational and department policies and procedures.


* Safety And Performance Improvement

- Behaves in a mindful manner focused on self, patient, visitor, and team safety.

- Demonstrates accountability and commitment to quality work.

- Participates actively in process improvement and adoption of standard work.


* Manager Capabilities

- Demonstrates accountability for overall departmental operations and/or organization-wide functional responsibilities within the system to support achievement of organizational priorities.

- Coaches team leaders, direct reports and team members to create a productive work environment.

- Creates a high performing team by building strong relationships, mobilizing others to action and effectively leveraging the talent of their team.

- Manages and supports conflict/issues resolution implementing appropriate corrective actions, improvement plans and regular performance evaluations.

- Demonstrates capacity to manage change resistance and break down barriers to effective improvement and transformation.

- Serves as a mentor for a healthy and safe culture to advance system, department and service experience.


* Standard Work Duties: Manager - Outpatient Behavioral Health

- Demonstrates accountability for overall departmental operations and/or organization-wide functional responsibilities within the system to support achieving organizational priorities.

- Coaches team leaders, direct reports, and team members to create a productive work environment.

- Creates a high-performing team by building strong relationships, mobilizing others to action, and effectively leveraging their team's talent.

- Manages and supports conflict/issues resolution by implementing appropriate corrective actions, improvement plans, and regular performance evaluations.

- Demonstrates capacity to manage change resistance and break down barriers to effective improvement and transformation.

- Serves as a mentor for a healthy and safe culture to advance system, department, and service experience.

- Establishes and maintains a positive recovery culture within the program that focuses on evidence-based behavioral therapies, prevention, and wellness. Interfaces with patients and families to ensure that care meets their expectations. Ensure high-quality treatment services are being provided to all individuals served.

- The operations manager will also be proficient in using all available technologies to maximize the analysis and performance of the ambulatory department.

- Demonstrates responsible use of LRH's resources, including people, finances, equipment, and facilities.

- Assist with process improvement efforts, including but not limited to patient access, patient scheduling, standard work, appropriate staff utilization, employee engagement, and customer service.

Qualifications & Experience

Education:

Essential:

* Master Degree

Education equivalent experience:

Essential:

* Master’s level or higher degree in: Social Work, Counseling, Marriage and Family Therapy, or similar degree. Master’s Degree in healthcare administration or a related field will be considered if the candidate has experience managing a behavioral health clinic.

Other information:

Experience Essential:

- At least three years of management experience required in behavioral health.


Experience Preferred:

- Five to seven years of experience in clinical/operations management experience preferred.

- Healthcare revenue cycle for professional services

- Budget and data analysis

- At least three years in providing direct patient care.

- Experience working with Epic EHR.


Certification Essential:

- Must pass level 2 FDLE background screening.

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