Amazon Connect Architect

4 weeks ago

Jersey City, United States ApTask Full time

Role: Amazon Connect Architect

Location: Wilmington DE / Jersey City Hybrid 3 days office in week. (Need Locals)

Salary - $140k per annum + benefits

Type: Only FTE


Responsibilities:

  • The role also involves designing and implementing enterprise-class security, network, and systems management solutions while continually optimizing stack and infrastructure for cost efficiency, performance, availability, and security.
  • Migrate, Modernize and deploy customer call centers to the Amazon Connect platform Architect and design third party integrations with Amazon Connect
  • Develop feature functionality for Amazon Connect
  • Work internally to improve and develop products and services related to Call Center as a Service primarily operated by Amazon Connect.
  • You will collaborate with sales teams, leading solutions architects, and engineers in the solutioning and delivery process, focusing on public cloud architectures aligned with industry standards like the AWS Well-Architected Framework.
  • Key responsibilities include discovering, assessing, mobilizing, and executing client migrations, leveraging the latest public cloud service offerings to optimize environments, minimize technical debt, and reduce operating costs.
  • An automation-first approach is pivotal in implementing and maintaining client solutions.
  • Desired qualifications encompass a well-rounded IT Operations background, hands-on experience with AWS Connect, familiarity with various AWS services, and active AWS Associate certifications.
  • Successful candidates will possess a track record of technical consulting, architecture engagements, and managing AWS environments, along with proficiency in Infrastructure as Code (IaC) and configuration management languages.
  • Help in design and implementation of AWS Cloud contact center solutions.
  • Work with customer IT Architecture team to design the end-to-end solution and provide technology guidance.
  • Implementing Genesys Speech Analytics on top of the Genesys Interaction Recording Platform
  • Participate in migration efforts in cloud contact center and provide assistance as the Subject Matter Expert in the migration and deployment of the solutions.
  • Provide cost savings though infrastructure and server consolidation
  • Provide solution optimization and process improvement with unique template IVR and interaction routing


Required Qualifications:

  • At least 12 years of IT experience in customer service technologies including Contact center cloud based Products, solution design and implementation; also experienced in omni-channel and AI/ML solutions.
  • Hands-on experience in Experience in functional design for contact center solutions;
  • Experience helping customer build business cases
  • Experience should include people and team management, enterprise architecture and technical leadership.
  • Proficient in conducting Cloud contact center solutions roadmap sessions with business leadership, vendor architecture and sales support.
  • Experience providing digital experience, business automation solutions using AI/ML as well as contact center technologies
  • Successful track record managing software evaluations for cloud migrations for customer service channels
  • Experience setting up pilots and POC for solution evaluations and further migration to production solutions
  • Expertise in managing and leading technology mergers as a result of organizational acquisitions.
  • Experience in providing technology architecture for contact center migration from on premise to cloud and managed several contact center technology projects from design and technology perspective.
  • Demonstrated understanding of how to create learning documents, best practices on AWS cloud solutions and working experience with AWS professional services.
  • Able to provide cost savings, solution optimization, process improvement for current organization and previous clients
  • Capable of suggesting solutions like call back, hybrid EWT and managed for a successful implementation
  • Experienced in leading operational automation for contact center management and monitoring
  • Also skilled in leading major technology transformations in contact center and AI/ML technology.

  • Amazon Connect Solutions Architect

    4 weeks ago

    Jersey City, New Jersey, United States ApTask Full time

    Job Title: Amazon Connect Solutions ArchitectApTask is seeking an experienced Amazon Connect Solutions Architect to join our team. As a key member of our cloud contact center solutions team, you will be responsible for designing and implementing enterprise-class security, network, and systems management solutions.Key Responsibilities:Design and implement...

  • Amazon Connect Architect

    4 weeks ago

    jersey city, United States ApTask Full time

    Role: Amazon Connect Architect Location: Wilmington DE / Jersey City Hybrid 3 days office in week. (Need Locals)Salary - $140k per annum + benefits Type: Only FTEResponsibilities:The role also involves designing and implementing enterprise-class security, network, and systems management solutions while continually optimizing stack and infrastructure for cost...

  • Amazon Connect Architect

    4 weeks ago

    jersey city, United States ApTask Full time

    Role: Amazon Connect Architect Location: Wilmington DE / Jersey City Hybrid 3 days office in week. (Need Locals)Salary - $140k per annum + benefits Type: Only FTEResponsibilities:The role also involves designing and implementing enterprise-class security, network, and systems management solutions while continually optimizing stack and infrastructure for cost...

  • Amazon Connect Architect

    4 weeks ago

    Jersey City, United States Centraprise Full time

    Job title: Amazon Connect Architect Job Location: Wilmington DE / Jersey City, NJ - OnsiteJob Type: FulltimeJob Description:Responsibilities:The role also involves designing and implementing enterprise-class security, network, and systems management solutions while continually optimizing stack and infrastructure for cost efficiency, performance,...

  • Amazon Connect Architect

    4 weeks ago

    jersey city, United States Centraprise Full time

    Job title: Amazon Connect Architect Job Location: Wilmington DE / Jersey City, NJ - OnsiteJob Type: FulltimeJob Description:Responsibilities:The role also involves designing and implementing enterprise-class security, network, and systems management solutions while continually optimizing stack and infrastructure for cost efficiency, performance,...

  • Amazon Connect Architect

    1 month ago

    Jersey City, United States Diverse Lynx Full time

    Title: Amazon Connect Architect Job Type: Fulltime Location: Wilmington DE / Jersey City, NJ Responsibilities: The role also involves designing and implementing enterprise-class security, network, and systems management solutions while continually optimizing stack and infrastructure for cost efficiency, performance, availability, and security. Migrate,...

  • Amazon Connect Solutions Architect

    3 weeks ago

    Jersey City, New Jersey, United States Centraprise Full time

    Job Title: Amazon Connect Solutions ArchitectJob Summary:We are seeking a highly skilled Amazon Connect Solutions Architect to join our team at Centraprise. As a key member of our cloud contact center solutions team, you will be responsible for designing and implementing enterprise-class security, network, and systems management solutions.Key...

  • Amazon Connect Solutions Architect

    4 weeks ago

    Jersey City, New Jersey, United States ApTask Full time

    Role: Cloud Contact Center ArchitectLocation: HybridSalary - $140k per annum + benefitsType: Only FTEResponsibilities:Design and implement enterprise-class security, network, and systems management solutions while continually optimizing stack and infrastructure for cost efficiency, performance, availability, and security.Migrate, modernize, and deploy...

  • Amazon Connect Solutions Architect

    3 weeks ago

    Jersey City, New Jersey, United States Diverse Lynx Full time

    Job SummaryWe are seeking a highly skilled Amazon Connect Solutions Architect to join our team at Diverse Lynx LLC. As a key member of our cloud contact center solutions team, you will be responsible for designing and implementing enterprise-class security, network, and systems management solutions while continually optimizing stack and infrastructure for...

  • Cloud Computing Solutions Architect

    4 weeks ago

    Jersey City, New Jersey, United States Amazon Full time

    Cloud Computing Solutions ArchitectWe are seeking a highly motivated Cloud Computing Solutions Architect to join our team in the World Wide Public Sector practice. As a Solutions Architect, you will have the opportunity to shape and deliver on a strategy to build broad use of Amazon's utility computing web services directly with customers and our ecosystem...

  • Senior Cloud Architect

    4 weeks ago

    Jersey City, New Jersey, United States Amazon Full time

    About the RoleAmazon Web Services (AWS) is seeking a highly skilled and motivated Senior Solutions Architect to partner with our largest financial services customers, driving revenue growth and accelerating the adoption of AWS services.As a trusted customer advocate, you will help organizations understand best practices around advanced cloud-based solutions...

  • Cloud Computing Solutions Architect

    3 weeks ago

    Jersey City, New Jersey, United States Amazon Full time

    About the RoleWe are seeking a highly motivated Solutions Architect to help accelerate our growing State and Local Government business as part of the World Wide Public Sector practice.Your Key ResponsibilitiesOwn the technical engagement and ultimate success around specific implementation projectsDefine implementation architectures, respond to RFPs, and...

  • Senior Partner Solutions Architect

    4 weeks ago

    Jersey City, New Jersey, United States Amazon Full time

    About the RoleWe are seeking a highly experienced Senior Partner Solutions Architect to join our team at Amazon. As a key member of our Global Partner Solution Architect team, you will act as a trusted advisor to our managed global strategic partners.Your primary responsibility will be to provide architectural guidance and recommendations necessary to...

  • Senior Software Architect

    4 weeks ago

    Jersey City, New Jersey, United States Amazon Full time

    At Amazon, we're looking for a seasoned software architect to join our team as a Principal Engineer. This role is perfect for someone who is passionate about designing and building scalable, secure, and efficient software systems.As a Principal Engineer, you will be responsible for leading the design and development of complex software systems, working...

  • Cloud Solutions Architect

    4 weeks ago

    Jersey City, New Jersey, United States Amazon Full time

    Job Description:Solutions Architects at Amazon Web Services (AWS) play a critical role in building technical relationships with customers and serving as their trusted advisors. In this position, you will work closely with AWS customers to create innovative solutions to healthcare and life sciences industry challenges in the clinical research space. This role...

  • Solutions Architect, Healthcare, Nonprofit Health, Cloud Computing Expert

    4 weeks ago

    Jersey City, New Jersey, United States Amazon Full time

    About the RoleWe are seeking a highly motivated Solutions Architect to join our team in the World Wide Public Sector practice. As a Solutions Architect, you will play a key role in helping our customers design and implement cloud computing solutions that meet their business needs.Key Responsibilities:Own the technical engagement and ultimate success around...

  • Senior Cloud Architect

    1 month ago

    Jersey City, New Jersey, United States Amazon Full time

    About the RoleImagine being part of a team that drives innovation and change on a global scale. As a Senior Solutions Architect at Amazon Web Services (AWS), you will partner with customers, sales, and other teams to craft highly flexible and resilient architectures that address customer business problems and accelerate the adoption of services.You will work...

  • Cloud Solutions Architect

    4 weeks ago

    Jersey City, New Jersey, United States Amazon Full time

    About the RoleWe are seeking a highly skilled Cloud Solutions Architect to join our team at Amazon. As a key member of our sales team, you will be responsible for building and migrating applications, software, and services on the AWS platform.Key ResponsibilitiesFormulate and execute a sales strategy to exceed revenue objectives through the adoption of...

  • Solutions Architect

    4 weeks ago

    jersey city, United States VySystems Full time

    Job Description:The role also involves designing and implementing enterprise-class security, network, and systems management solutions while continually optimizing stack and infrastructure for cost efficiency, performance, availability, and security.Migrate, Modernize and deploy customer call centers to the Amazon Connect platform Architect and design third...

  • Solutions Architect

    4 weeks ago

    Jersey City, United States VySystems Full time

    Job Description:The role also involves designing and implementing enterprise-class security, network, and systems management solutions while continually optimizing stack and infrastructure for cost efficiency, performance, availability, and security.Migrate, Modernize and deploy customer call centers to the Amazon Connect platform Architect and design third...