Operations Supervisor-3rd shift

4 weeks ago


Manteca, United States JT Logistics Full time

Summary:

Reporting to the Operations Manager, the incumbent leads a shift of hourly employees to accomplish goals and tasks, assures flawless execution, customer service, high productivity, and provides a good working environment for all employees. The Operations Supervisor is a key leader for the site and represents good work ethics and follows company policy and direction.


Supervisory Responsibility:

The Operations Supervisor supervises the operations lead, forklift operators, customer service representatives and any additional general labor (i.e. Inbound, Outbound, Pick, Pack, Ship).


Essential Job Functions:

Operations Supervision (50%)

  • Ensure adherence to production schedule by warehouse staff to ensure proper work priority
  • Coordinate work activities of employees to maintain productive workflow
  • Forecast daily workloads and plan staffing accordingly to manage labor resources efficiently
  • Maintain efficient use of warehouse space to reduce inventory movements and to increase efficiency
  • Review and request equipment, materials, or supplies required to process orders
  • Oversee maintenance of work equipment such as forklifts and pallet jacks to ensure proper and safe functioning
  • Transport goods within warehouse and in/out of delivery vehicles via forklift or pallet jack
  • Stock Replenishment
  • Cycle Counting


Compliance and Recordkeeping (5%)

  • Ensure safety programs, workplace sanitation requirements, policies/procedures, and established departmental operations are followed by staff and comply with federal, state, and regulatory agency requirements
  • Cross check item quantities received/shipped against shipping orders and notify staff of inconsistencies
  • Maintain records of products received and stored using scanners and manual checklists


Staff Supervision (25%)

  • Recruit, hire, train, coach, and evaluate performance of operations staff
  • Assign and prioritize duties and projects for departmental staff members
  • Manage daily time tracking for assigned staff
  • Coach, counsel, discipline, and terminate direct reports and site staff in accordance with company policy


Customer Service (20%)

  • Trouble shoot and assure floor execution for peak customer demand
  • Maintain daily communication with client concerning all aspects of their business
  • Manage client requests and escalations in a timely manner


Competencies:

  • Attention to detail
  • Adaptability/flexibility
  • Good spatial orientation
  • Strong driving skills
  • Good written and oral communication skills
  • Strong leadership and training skills


Equipment:

Stand up forklift, electric pallet jack, handheld scanner, two-way radio, computer, and cell phone



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