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General Manager
2 months ago
Duties/Responsibilities:
- Ensure that customer's service expectations are met, including achieving all service and installation levels metrics and quality performance goals.
- Generate, cultivate, and communicate ideas for continual improvement of processes and activities across all areas of the operation and lead standardization within the branch operations.
- Responsible for P&L/Budget management for branch locations.
- Supervise and motivate a staff of Division Managers, Administrative Personnel and Warehouse team.
- Monitor and manage all revenues and expenses that impact P&L performance.
- Communicate and interact with customer and various internal functional departments (i.e. Accounting, Service, Installation, etc.) in order to resolve issues, capitalize on opportunities and improve business and service performance.
- Review various monthly reports and analyses to ensure consistency in the Operations team.
- Support research and reconcile forecasted financial results.
- Support and ensure compliance with all applicable OSHA and state workplace safety laws.
Required Skills
- Strong coaching and employee development skills and experience.
- Excellent leadership ability.
- Strong interpersonal skills with the ability to motivate others.
- Advanced customer interaction skills with the ability to communicate effectively.
- Superior verbal and written communication skills.
- Proven organizational and analytical skills.
- Proactive problem solving ability.
- Strong financial skills/background.
- Results driven mentality
Education and Experience
- Degree in a business, management, engineering, or other related field preferred.
- At least five years operations management experience in commercial service trade or construction related field