Manager of Field Application Engineering

3 weeks ago

Newark, United States Tyan Computer Full time

MiTAC Computing Technology Corporation, a subsidiary of MiTAC Holdings Corporation, stands as a reputable and professional IT solutions provider with a remarkable track record spanning over four decades. We take pride in delivering comprehensive solutions encompassing edge to cloud computing. Our extensive expertise in research and development, manufacturing, testing, assembling, supply chain management, logistics, marketing, and servicing makes us a top-notch IT solutions provider.


Our firm focus on customer satisfaction drives us to excel in catering to specific needs. Our rich server customization capabilities combine to form a seamless robust relationship with our client’s data centers, channel partners, and systems integration service providers. This synergy enables us to deliver flexible and customizable solutions, meticulously aligned with our customers exacting system and application requirements.


MiTAC is committed to serving the ever-changing datacenter and cloud ecosystem, and team members must have a positive thinking and can-do belief to inspire each other and everyone we interacted with.


Job Summary:

The Manager of Field Application Engineering will interface with our customers, and internal Engineering, Sales, and Marketing teams for applications that require a significant focus on datacenter hardware and software technology. MiTAC is a results driven company that allows its employees a large degree of freedom to achieve pre-defined goals. It is a flexible working environment, yet we expect hard work, commitment, and results in return. The role of Manager, FAE provides an excellent insight into the Sales, Marketing, and Product Development functions of the organization.


Key Responsibilities:

  • Provide customer service to solve complex technical problems and inquiries.
  • Help devise strategies to differentiate MiTAC products and solutions from our competitors.
  • Participate in industry standards, events, and training sessions to remain current with new developments in datacenter hardware and software technologies, and ensure that these industry developments are well communicated.
  • Manage field application engineers’ resource allocation and assign tasks according to each individual’s capabilities.
  • Develop personal relationships and rapport with key influencers at key accounts.
  • Provide technical marketing support for the development and implementation of datacenter solutions.
  • Prepare materials and participate in product presentations.
  • Work with customers’ engineering teams to incorporate MiTAC products into their infrastructure.
  • Work with vendors’ engineering teams to resolve technical problems.
  • Provide technical support to manufacturing, including hands-on debugging of test systems.


Qualifications and Requirements：

  • Bachelor’s Degree in engineering or equivalent experience.
  • Minimum 5 years displayed experience providing technical or applications support.
  • Experience in the complete test development life cycle of products.
  • Proficient knowledge in datacenter technology products (server, storage and networking).
  • Linux system administration skills, programming (XML, Python or similar), shell scripting, and ability to parse log data using appropriate languages.
  • Familiarity with system management concepts and frameworks, e.g., provisioning, monitoring, maintaining, BIOS, BMC, IPMI, Redfish and OpenBMC.
  • Capability to manage an engineering or supporting team and work as part of flexible and agile team.
  • A high level of organization and customer service abilities, with the capacity to manage multiple complex projects and engagements simultaneously.
  • Expert analytical and problem-solving skills, comfortable in a fast moving, small team environment.
  • Self-motivated and ability to multitask effectively in a dynamic environment.
  • Solid presentation, interpersonal and communication skills, both written and verbal, including the ability to interact well with customers.
  • Multilanguage skill is highly preferable.

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