End User Support Specialist

1 month ago

Bloomington, United States On-Demand Group Full time

Title: EUC Engineer

Duration: 7 month contract

Location: 100% onsite M-F 8 hours/day - Bloomington, MN


Job Description:

The End User Compute Engineer will play a crucial role in our organization's desktop and mobile computing environment. This position focuses on leveraging modern management tools such as Microsoft Autopilot, Intune, and JAMF to streamline the deployment, management, and security of Windows, macOS, and mobile devices. The role requires a blend of technical expertise, customer service skills, and a deep understanding of traditional and modern computing technologies to support our dynamic workforce.


Must have skills:

• Implement, manage, and monitor the deployment of Windows and macOS devices using Microsoft Autopilot, Intune, and JAMF, ensuring a seamless setup and configuration process for end-users.

• Administer and support end-user devices, including desktops, laptops, and mobile devices, ensuring they meet company standards for security and performance.

• Develop and enforce policies for device compliance and management through Intune and JAMF, addressing security risks and ensuring device integrity.

• Provide frontline support for end-user computing issues, offering solutions for hardware, software, and connectivity problems with a focus on customer satisfaction.

• Maintain and update device configurations, including software updates, patches, and security settings, using automated tools to ensure up-to-date protection against vulnerabilities.

• Collaborate with the IT security team to implement and manage security measures, including endpoint protection, device encryption, and access controls.

• Manage the inventory of hardware and software assets, utilizing Intune and JAMF for accurate tracking and management of organizational resources.

• Stay abreast of the latest trends and developments in end-user computing technologies, evaluating new tools and practices for potential adoption.

• Assist in the development and delivery of training sessions for end users, promoting best practices and enabling efficient use of computing resources.

• Experience with scripting languages and API integration is a plus, enabling automation of device management tasks and seamless integration of end-user computing systems with other IT infrastructure.

Nice to have:

• Bachelor’s degree in Computer Science, Information Technology, or related field, or equivalent professional experience.

• Minimum of 3 years of experience in end-user computing or desktop support, with specific expertise in managing Windows and macOS environments.

• Proficient in managing and configuring devices using Microsoft Autopilot, Intune, and JAMF.

• Strong understanding of modern desktop management practices, device security principles, and mobile device management (MDM).

• Excellent problem-solving skills and the ability to provide high-quality frontline support.

• Effective communication and interpersonal skills, with the ability to convey technical information to non-technical users.

• Certifications in Microsoft and Apple technologies (e.g., Microsoft Certified: Modern Desktop Administrator Associate, JAMF Certified Administrator) are highly desirable.

General Responsibilities:

• Manage and troubleshoot issues with end-user computing devices, including desktops, laptops, and associated software applications.

• Maintain and support a variety of devices such as mobile devices and conference room technology within a predominantly wireless network infrastructure.

• Automate the packaging and deployment of applications and configurations to enhance operational efficiency.

• Participate in the creation and implementation of new device standards, contributing to the entire lifecycle management of end-user computing solutions.

• Ensure continuous updates of asset management, ITSM, and other IT management tools to ensure operational transparency and efficiency.

• Contribute to the governance process by aiding in the creation, adoption, and enforcement of organizational IT policies, standards, and procedures.

• Fulfill additional responsibilities as assigned, which may vary based on evolving IT department needs and organizational goals.

  • Technical Support Specialist

    2 weeks ago

    Bloomington, United States Centerstone Full time

    Centerstone is among the nation's leading nonprofit behavioral health systems with thousands of employees dedicated to delivering care that changes people's lives. A dynamic, well-established organization, we offer rewarding opportunities to serve all ages in a variety of settings. Come talk to us about joining the Centerstone team! Job Description: SUMMARY...

  • Lab Support Technician

    2 months ago

    Bloomington, United States Milestone Technologies Full time

    As a Level 2 Lab Support Technician, you are responsible for supporting client technology and services located onsite at the customer location. This includes but is not limited to general support of the Windows desktops, server systems as well as Linux devices in a lab environment. This is an internal end-user employee-facing role where your skills at...

  • Data Support Specialist I

    4 weeks ago

    Bloomington, United States INCCRRA Full time

    **INCCRRA (Illinois Network Child Care Resource and Referral Agency) is excited to be able to add to our team! Our vision is to provide quality care and education that creates a lifetime of equitable opportunities for all children. At INCCRRA we offer a team work environment with great benefits. We promote a work-life balance, giving employees flexible work...

  • Support Analyst

    1 month ago

    Bloomington, United States Cook Group Full time

    Overview The Support Analyst is responsible for providing first and second level IT support to provision, maintain, and troubleshoot computing hardware, mobile devices, and client software. They effectively support local and remote end-users, address technical questions, resolve functionality needs, and improve systems or processes. This position...

  • Product Support

    2 months ago

    Bloomington, United States Ziegler Cat Full time

    Ziegler CAT has an opening for a Product Support - Process Support Specialist person to provide system support for parts and service operations personnel; monitor compliance with product support policies and procedures; and assist users and other system coordinators as necessary.Responsibilities:Receives and investigates all product support "help"...

  • Product Support

    4 weeks ago

    Bloomington, United States Ziegler Cat Full time

    Ziegler CAT has an opening for a Product Support - Process Support Specialist person to provide system support for parts and service operations personnel; monitor compliance with product support policies and procedures; and assist users and other system coordinators as necessary.Responsibilities:Receives and investigates all product support "help"...

  • Construction Technology Support Specialist

    2 months ago

    Bloomington, United States Ziegler Cat Full time

    Ziegler CAT has a full-time, Construction Technology Support Specialist opening. This position will provide technical support to Ziegler's customers, field service technicians and sales staff regarding current construction grade control technology product line. The technical support position will allow customers to communicate after the sale with...

  • Construction Technology Support Specialist

    3 weeks ago

    Bloomington, United States Ziegler Cat Full time

    Ziegler CAT has a full-time, Construction Technology Support Specialist opening. This position will provide technical support to Ziegler's customers, field service technicians and sales staff regarding current construction grade control technology product line. The technical support position will allow customers to communicate after the sale with...

  • Designer Front-End Systems Engineer

    2 months ago

    Bloomington, Illinois, United States Freddie Mac Full time

    At Freddie Mac, you will do important work to build a better housing finance system and you'll be part of a team helping to make homeownership and rental housing more accessible and affordable across the nation. Employees, contingent workers and visitors are no longer required to show proof of vaccination to be on-site. Effective January 2023, Freddie Mac's...

  • Construction Technology Support Specialist

    3 weeks ago

    Bloomington, United States Ziegler Cat Full time

    Ziegler CAT has a full-time, Construction Technology Support Specialist opening. This position will provide technical support to Ziegler's customers, field service technicians and sales staff regarding current construction grade control technology product line. The technical support position will allow customers to communicate after the sale with...

  • Property Support Specialist

    1 month ago

    Bloomington, United States Afni Full time

    **Property Support Specialist** 1310 Martin Luther King Jr Dr, Bloomington, IL 61701 **Property Support Specialist** Afni is hiring an Property Subrogation Specialist who is responsible for the recovery of subrogation claims from insurance carriers and self-insured entities. These claims could also involve multiple tortfeasors. The majority of these claims...

  • Desktop Support Technician

    4 weeks ago

    Bloomington, Illinois, United States Motion Recruitment Full time

    Our client is looking for a Desktop Support Technician for a 6-month contract in McLean, VA 22102.Applicants must be currently authorized to work in the US on a full-time basis now and in the future.Our client is a multibillion-dollar company that provides end-to-end managed services, technology, and consulting to enable the digital workplace for small to...

  • Desktop Support Technician

    2 months ago

    Bloomington, Illinois, United States Motion Recruitment Full time

    Our client is looking for a Desktop Support Technician for a 6-month contract in McLean, VA 22102.Applicants must be currently authorized to work in the US on a full-time basis now and in the future.Our client is a multibillion-dollar company that provides end-to-end managed services, technology, and consulting to enable the digital workplace for small to...

  • Field Computer Specialist

    2 months ago

    Bloomington, United States U-Haul Full time

    Location: 1710 R T Dunn Dr, Bloomington, Illinois 61701 United States of America If you are detail-oriented, relish variety and feel at home around all kinds of technology, consider becoming U-Haul Company’s newest Field Computer Specialist. In this role you will be responsible for all computer and security systems in your area, traveling from place to...

  • Deskside Support Engineer

    3 weeks ago

    Bloomington, United States Cognizant Full time

    This on-site position is open to any qualified applicant in the United States. This position is on-site in Bloomington, Illinois and a qualified candidate must be local to the area. Practice - CIS - Cloud, Infrastructure, and Security Services About Cloud Infrastructure & Security Services: Cognizant’s Cloud, Infrastructure, and Security Services Practice...

  • Implementation Specialist

    3 weeks ago

    Bloomington, Illinois, United States Billhighway Full time

    Implementation SpecialistBring new systems to life.Billhighway Implementation Specialists put powerful solutions in the hands of hundreds of thousands of users of Billhighway, Chapter Spot, greekbill, and Impexium software suites. Our vision is to provide powerful solutions that help our non-profit clients improve the world.Why people love working here:Focus...

  • MAC Specialist

    4 weeks ago

    Bloomington, United States HCLTech Full time

    WG1409 – 3rd level Apple Infrastructure and macOS | macOS EngineerBloomington, ILFull time roleMac Engineer plays a crucial role in maintaining and optimizing our macOS environment. Responsibilities will span across scripting, device management, and using tools like Jamf, and ensuring security and efficiency of our Mac Systems.Important Notes on Work...

  • MAC Specialist

    1 month ago

    Bloomington, United States HCLTech Full time

    WG1409 – 3rd level Apple Infrastructure and macOS | macOS EngineerBloomington, ILFull time roleMac Engineer plays a crucial role in maintaining and optimizing our macOS environment. Responsibilities will span across scripting, device management, and using tools like Jamf, and ensuring security and efficiency of our Mac Systems.Important Notes on Work...

  • Residential Support Specialist Full Time

    1 month ago

    Bloomington, United States The Salvation Army Full time

    Job Description The Salvation Army Position Description Bloomington Corps Position Title: Residential Support Specialist (full time) Report To: Corps Social Service Director Qualifications: Education: High school diploma or equivalency. Experience: Individual must have excellent oral and written communication skills. Possess sound...

  • MAC Specialist

    4 weeks ago

    Bloomington, Illinois, United States Quantum World Technologies Inc Full time

    Title: MAC SpecialistLocation: Bloomington, IllinoisMac Engineer plays a crucial role in maintaining and optimizing our macOS environment. Responsibilities will span across scripting, device management, and using tools like Jamf, and ensuring security and efficiency of our Mac Systems.Responsibilities of macOS EngineerScripting and AutomationDevelop and...