Help Desk Analyst

1 month ago


Union, United States Robert Half Full time

Position Overview: We are looking for an IT Support Technician with 1-3 years of experience to help us maintain smooth IT operations and provide exceptional support to our end-users. The ideal candidate will be adept at troubleshooting technical issues, supporting various software and hardware systems.


Key Responsibilities:

  • Help Desk Ticketing System: Manage and resolve tickets submitted by end-users efficiently.
  • End-User Desktop Support: Provide technical support for software, hardware, and peripherals.
  • M365 Support: Assist with Outlook, Excel, OneDrive, Teams, and other Microsoft 365 applications.
  • MS Windows Client Support: Troubleshoot and support Windows operating systems.
  • Network Equipment: Maintain and support switches, access points, and routers.
  • Documentation: Help document system configurations, procedures, and best practices.
  • Active Directory & Group Policy: Knowledge of AD, Group Policy, DHCP, DNS, and VPN is beneficial.


Qualifications:

  • 1-3 years of experience in IT support or a related field.
  • Strong troubleshooting skills for software, hardware, and network issues.
  • Proficiency with Microsoft 365 applications and Windows operating systems.
  • Familiarity with Active Directory, Group Policy, DHCP, DNS, and VPN.
  • Experience with shop floor manufacturing systems is a plus.
  • Excellent communication skills and a customer-focused attitude.



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