3rd Shift Service Desk Analyst

1 month ago

Cincinnati, United States Encore Technologies Full time

Service Desk Analyst

  • Pay is $19.26 / hr.
  • Work is onsite in Norwood, OH
  • 3rd shift
  • Must have reliable transportation


Description:

Responsible for providing front line support for customers by adhering and following standard processes to document and resolve technical issues associated with hardware, software, network, access, and general compute.


Responsibilities:

  • Provide best-in-class customer experience to our customers
  • Document all customer contacts into various ITSM tools
  • Troubleshoot, diagnose, and resolve applications, and general compute issues using a knowledge base or support tools
  • Will provide the following support framework: Incident management, request fulfillment, access management, problem management, and knowledge management
  • As technical triage process instructs, route tickets that cannot be resolved at the service desk to the appropriate resolver groups
  • Collaborate with service desk co-workers through inclusion
  • Be present and participate in ongoing training for service operations
  • Work on projects and/tasks assigned by leadership


Skills/Experience:

  • Associate degree in Information Technology or 2 years equivalent experience in a technology-related field preferred
  • Prior experience in a customer service role
  • Strong Verbal and written communication skills
  • Strong interpersonal skills and telephone etiquette
  • Problem-solving skills
  • Experienced and capable of dealing with fast-paced and high stress work environment
  • Experienced and capable of adjusting to changing processes, procedures, and workday
  • Must be able to handle up to 45 customer calls a day on various configuration items and complexity
  • Experience and proficiency in all of Microsoft’s currently supported O/S
  • Experienced and proficient in messaging systems, Microsoft Outlook and Gmail
  • Willingness to work flexible and changing hours including evening, weekend, and holiday hours


Physical Demands

While performing the duties of this class, employees are regularly required to sit; talk or hear, in person and by multi-media; use hands to finger, handle, feel or operate standard office equipment; and reach with hands and arms. Employees are frequently required to walk, stand and move about to accomplish tasks, particularly for long distances or moving from one work site to another. Must have the ability to ascend and descend stairs. Specific vision abilities required by this job include close vision and the ability to adjust focus.


Mental Demands

While performing the duties of this class, employees are regularly required to effectively use written and oral communication skills; read and interpret data, information and documents; analyze and solve problems; use math and mathematical reasoning; learn and apply new skills and information; perform highly detailed work on multiple, concurrent tasks; and interact with colleagues, Clients and Vendors. Incumbents must maintain composure in a fast-paced, high-quality environment where personal and team accountabilities are the defining factors.


General office environment

Work is generally sedentary in nature but may require standing and walking for up to 10% of the time. Work is generally performed within an office environment, with standard office equipment available.


Encore Talent Solutions is an Equal Opportunity Employer. We respect and seek to empower each individual and support the diverse cultures, perspectives, skills, and experiences within our workforce.

  • 3rd Shift Service Desk Analyst

    3 weeks ago

    cincinnati, United States Encore Technologies Full time

    Service Desk AnalystPay is $18 / hr + Shift DifferntialWork is onsite in Norwood, OHMonday - Friday 3rd shiftDescription:Responsible for providing front line support for customers by adhering and following standard processes to document and resolve technical issues associated with hardware, software, network, access, and general...

  • 3rd Shift Service Desk Analyst

    3 weeks ago

    cincinnati, United States Encore Technologies Full time

    Service Desk AnalystPay is $18 / hr + Shift DifferntialWork is onsite in Norwood, OHMonday - Friday 3rd shiftDescription:Responsible for providing front line support for customers by adhering and following standard processes to document and resolve technical issues associated with hardware, software, network, access, and general...

  • 3rd Shift Service Desk Analyst

    3 weeks ago

    Cincinnati, United States Encore Technologies Full time

    Service Desk AnalystPay is $18 / hr + Shift DifferntialWork is onsite in Norwood, OHMonday - Friday 3rd shiftDescription:Responsible for providing front line support for customers by adhering and following standard processes to document and resolve technical issues associated with hardware, software, network, access, and general...

  • 3rd Shift Service Desk Analyst

    1 month ago

    Cincinnati, United States Encore Technologies Full time

    Service Desk AnalystPay is $18 / hr.Work is onsite in Norwood, OHMonday - Friday 3rd shift 9:30pm - 6:30am or Thursday - Sunday 7:30pm - 6:30amDescription:Responsible for providing front line support for customers by adhering and following standard processes to document and resolve technical issues associated with hardware, software, network, access, and...

  • 3rd Shift Service Desk Analyst

    1 month ago

    cincinnati, United States Encore Technologies Full time

    Service Desk Analyst Pay is $19.26 / hr.Work is onsite in Norwood, OH3rd shift Must have reliable transportationDescription:Responsible for providing front line support for customers by adhering and following standard processes to document and resolve technical issues associated with hardware, software, network, access, and general...

  • 3rd Shift Service Desk Analyst

    1 month ago

    cincinnati, United States Encore Technologies Full time

    Service Desk Analyst Pay is $19.26 / hr.Work is onsite in Norwood, OH3rd shift Must have reliable transportationDescription:Responsible for providing front line support for customers by adhering and following standard processes to document and resolve technical issues associated with hardware, software, network, access, and general...

  • 3rd Shift Service Desk Analyst

    4 weeks ago

    cincinnati, United States Encore Technologies Full time

    Service Desk AnalystPay is $18 / hr.Work is onsite in Norwood, OHMonday - Friday 3rd shift 9:30pm - 6:30am or Thursday - Sunday 7:30pm - 6:30amDescription:Responsible for providing front line support for customers by adhering and following standard processes to document and resolve technical issues associated with hardware, software, network, access, and...

  • 3rd Shift Service Desk Analyst

    4 weeks ago

    cincinnati, United States Encore Technologies Full time

    Service Desk AnalystPay is $18 / hr.Work is onsite in Norwood, OHMonday - Friday 3rd shift 9:30pm - 6:30am or Thursday - Sunday 7:30pm - 6:30amDescription:Responsible for providing front line support for customers by adhering and following standard processes to document and resolve technical issues associated with hardware, software, network, access, and...

  • 3rd Shift Service Desk Analyst

    3 weeks ago

    Cincinnati, OH, United States Encore Technologies Full time

    Service Desk AnalystPay is $18 / hr.Work is onsite in Norwood, OHMonday - Friday 3rd shift 9:30pm - 6:30am or Thursday - Sunday 7:30pm - 6:30amDescription:Responsible for providing front line support for customers by adhering and following standard processes to document and resolve technical issues associated with hardware, software, network, access, and...

  • Service Desk Analyst

    2 weeks ago

    cincinnati, United States Tata Consultancy Services Full time

    Job Title - Service Desk AnalystRelevant Experience - 2-5 YearsMust HaveTechnical/Functional Skills - • Knowledge of Active Directory, Office 365, and ITIL • Knowledge of service desk software such as ticketing and remote-control tool (ServiceNow, Microsoft Teams) General understanding on NICE CXOne Contact Center tools Certification related to ITIL v3...

  • Service Desk Analyst

    2 weeks ago

    Cincinnati, United States Tata Consultancy Services Full time

    Job Title - Service Desk AnalystRelevant Experience - 2-5 YearsMust HaveTechnical/Functional Skills - • Knowledge of Active Directory, Office 365, and ITIL • Knowledge of service desk software such as ticketing and remote-control tool (ServiceNow, Microsoft Teams) General understanding on NICE CXOne Contact Center tools Certification related to ITIL v3...

  • Service Desk Analyst

    1 month ago

    cincinnati, United States Encore Technologies Full time

    Service Desk AnalystPay is $18 / hr.Work is onsite in Norwood, OH3rd ShiftFSS 8pm to 9 am or M-Th 9 pm to 8 am.Description:Responsible for providing front-line support for customers by adhering to and following standard processes to document and resolve technical issues associated with hardware, software, network, access, and general...

  • Service Desk Analyst

    1 month ago

    cincinnati, United States Encore Technologies Full time

    Service Desk AnalystPay is $18 / hr.Work is onsite in Norwood, OH3rd ShiftFSS 8pm to 9 am or M-Th 9 pm to 8 am.Description:Responsible for providing front-line support for customers by adhering to and following standard processes to document and resolve technical issues associated with hardware, software, network, access, and general...

  • Service Desk Analyst

    1 month ago

    Cincinnati, United States Encore Technologies Full time

    Service Desk AnalystPay is $18 / hr.Work is onsite in Norwood, OH3rd ShiftFSS 8pm to 9 am or M-Th 9 pm to 8 am.Description:Responsible for providing front-line support for customers by adhering to and following standard processes to document and resolve technical issues associated with hardware, software, network, access, and general...

  • 2nd Shift Service Desk Analyst

    1 month ago

    cincinnati, United States Encore Technologies Full time

    Service Desk Analyst - Weekday ShiftPay is $18 / hr.Work is onsite in Norwood, OH2nd Shift Monday - Friday 2pm - 11pmMust have reliable transportationDescription:Responsible for providing front line support for customers by adhering and following standard processes to document and resolve technical issues associated with hardware, software, network, access,...

  • 1st Shift Service Desk Analyst

    1 month ago

    cincinnati, United States Encore Technologies Full time

    Service Desk Analyst - Weekday ShiftPay is $18 / hr.Work is onsite in Norwood, OH1st Shift 7-4 or 9-6Must have reliable transportationDescription:Responsible for providing front line support for customers by adhering and following standard processes to document and resolve technical issues associated with hardware, software, network, access, and general...

  • 2nd Shift Service Desk Analyst

    1 month ago

    Cincinnati, United States Encore Technologies Full time

    Service Desk Analyst - Weekday ShiftPay is $18 / hr.Work is onsite in Norwood, OH2nd Shift Monday - Friday 2pm - 11pmMust have reliable transportationDescription:Responsible for providing front line support for customers by adhering and following standard processes to document and resolve technical issues associated with hardware, software, network, access,...

  • 2nd Shift Service Desk Analyst

    1 month ago

    Cincinnati, United States Encore Technologies Full time

    Service Desk AnalystPay is $18 / hr.Work is onsite in Norwood, OHMonday - Friday 2nd Shift - 2pm - 11pmDescription:Responsible for providing front line support for customers by adhering and following standard processes to document and resolve technical issues associated with hardware, software, network, access, and general compute.Responsibilities:Provide...

  • 2nd Shift Service Desk Analyst

    4 weeks ago

    cincinnati, United States Encore Technologies Full time

    Service Desk AnalystPay is $18 / hr.Work is onsite in Norwood, OHMonday - Friday 2nd Shift - 2pm - 11pmDescription:Responsible for providing front line support for customers by adhering and following standard processes to document and resolve technical issues associated with hardware, software, network, access, and general compute.Responsibilities:Provide...

  • 2nd Shift Service Desk Analyst

    4 weeks ago

    cincinnati, United States Encore Technologies Full time

    Service Desk AnalystPay is $18 / hr.Work is onsite in Norwood, OHMonday - Friday 2nd Shift - 2pm - 11pmDescription:Responsible for providing front line support for customers by adhering and following standard processes to document and resolve technical issues associated with hardware, software, network, access, and general compute.Responsibilities:Provide...