Technical Training Lead

1 week ago

Pewaukee, United States CFR Engines Inc. Full time

Are you ready to take your career to the next level? CFR Engines, Inc. is a leading global manufacturer known for its commitment to innovation, quality, reliability, and excellence in the petroleum fuel testing sector. We take pride in our cutting-edge technology and dedication to delivering top-notch, American-made products to our customers worldwide. As we continue to expand, we are seeking a highly skilled and motivated Technical Training Lead to join our team in Pewaukee, WI


As a Technical Training Lead, you'll be an integral part of our team, responsible for serving as a subject matter expert (SME) and leading assisting in developing and leading training for the global CFR service teams, CFR Channel Partners, and the CFR Certified Technician Program. Join us and be part of a company where innovation thrives alongside tradition as we go above and beyond every day to meet the evolving needs of our industry.


Why CFR Engines?

At CFR, we believe in fostering a culture where every team member feels valued, supported, and inspired to thrive. When you join CFR you can expect to receive competitive compensation, a flexible schedule, and a dynamic work environment where innovation thrives alongside tradition.


Key Responsibilities:

Assist in determining training needs, and managing and executing training/learning plans and courses

Assist in designing and developing instructional materials to support a variety of learning modalities

Conduct specialized classes in support of the CFR Certified Technician Program to facilitate consistent global service and allow for Distributor personnel to diagnose issues quickly and effectively to support increased customer satisfaction and credibility.

Validate troubleshooting, testing methods, and procedures as it pertains to course development, passing information on to service engineering and technical publications to insure validated, accurate information is supplied.

Assist in leading annual and new product specific internal trainings.

Assist in partnering with Service, Commercial, and Engineering to define and develop training programs.

Assess and monitor the effectiveness of overall training initiatives against predefined metrics; adjust training as needed.

Assist in developing and maintaining a competency training matrix (CTM) for all active service technicians for both the global CFR service team and the Channel Partner service personnel. Identifying potential training gaps between the direct market regions and Channel Partners and to obtain the Channel Partner buy-in on an appropriate action plan.

Evaluate and make recommendations regarding the use of a Learning Management System (LMS); assist in implementing and managing the system as approved.

Provide product performance feedback gathered during training sessions to the technical teams in support of customer satisfaction and repeat customer sales.

Provide subject matter expertise and assistance to the technical teams with challenging service and product issues; including field support as requested.


What We're Looking For:

Education: Bachelors degree in relevant field

Experience: Five years progressive industry training experience

Technical knowledge: High level of technical knowledge, competency, and aptitude that includes repair experience/knowledge with on-the-job training/experience

Learning Management System: Experience supporting a LMS is preferred

Training Strategy: Experience in setting training strategy/curriculum

Training Technologies: Knowledgeable with various training technologies, modalities, and designs

Software: Proficient in Microsoft Office Suite

Travel: Ability to travel domestically and internationally

Creativity: Creative, innovative, and ability to think outside the box

Intercultural sensitivity: International and intercultural experience and sensitivity required

Professionalism: Excellent classroom presentation skills

Communication: Excellent communication, presentation, promotion, and in person and remote interpersonal skills

Motivated: Ability to set high standards of performance and deliver; ability to thrive in a progressive, results drive organization


Comprehensive Benefits:

Health Insurance: Competitive medical, dental, and vision insurance plans for you and your family. Some fully employer paid

Life Insurance: Secure your future and your loved ones with our robust life insurance coverage.

Disability Insurance: Protect your source of income if you miss extended time from work.

Paid Time Off (PTO): Enjoy extra time off work with our generous PTO policy. We value work-life balance and offer 10 paid holidays to ensure our employees have time to spend with family and friends.

401(k) Retirement Savings Plan: Save for your future with our 401(k) retirement savings plan with employer match.

And so much more: We believe in fostering camaraderie and building connections beyond the daily grind which is why we organize monthly events and celebrate employee achievements to bring our team closer together.


If you’re looking for a collaborative role where you are encouraged to grow, we want to hear from you Apply today to become a Technical Training Lead at CFR and start a fulfilling career journey at a leader in the energy industry.


Join a team where productivity meets accountability, commitment drives success, and excellence is our standard

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