Certified Medical Assistant

3 weeks ago

Chattanooga, United States Net2Source Inc. Full time

Job Summary:

  • Supports area clinical team and serves as a proactive resource for members related to disease prevention and benefit education.


Job Responsibilities:

  • Conducting educational telephone calls advising members of available benefits, services, and programs; completes health.
  • needs assessment, and refers members to population health management programs as appropriate.
  • Reaching out to members with identified gaps in care; encouraging and motivating them to become compliant; offering
  • assistance in locating providers and appointment scheduling.
  • Managing system work queues; screening identified members for eligibility, prior case activities, recent claims, customer
  • service inquiries and authorization history; assigning members to clinical team for call outreach and intervention.
  • Facilitating research and analysis of inquiries and/or complaints related to processes and designations, member lost incentives, and other program related inquiries.
  • Work overtime as needed.
  • Various immunizations and/or associated medical tests may be.


Qualifications:

  • All applicants will be advised that Client, as a federal contractor, may be required to implement a COVID-19 vaccine mandate.


Education:

  • Associate degree in, education, communication, or health related field or equivalent work experience.


Experience:

  • 2 years - Experience in a customer service support role is required.


Skills/Certifications:

  • Ability to work independently with minimal supervision or function in a team environment sharing responsibility, roles, and accountability.
  • Proficient interpersonal and organizational skills.
  • Independent, Sound decision-making and problem-solving skills.
  • Must be able to work in an independent and creative manner.
  • Self-motivated and able to manage multiple tasks and set priorities.
  • Effective time management skills.
  • Excellent oral and written communication skills.
  • Strong interpersonal and organizational skills.
  • Knowledge of Medical terminology.

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