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M365 Service Engineering Support
1 month ago
Role: M365 Service Engineering Support
Location: Redmond, WA (onsite from day 1 )
Contract
Job Description
Handle escalations for Microsoft Teams, Mesh, and Viva services.
Manage and resolve tickets, ranging from single-user issues to global incidents.
Support both corporate and Federal tenants
Collaborate with Product Groups on new features, tooling, and processes.
Assist with 3rd party integrations like ComputerTalk and Genesys.
Exchange Support:
Manage Request Fulfillments for Exchange services, including mailbox migrations and junk bypass requests.
Handle up to 1588 mailbox migrations and 1076 dumpster quota updates monthly.
Support Venture Integration projects and identify automation opportunities.
Deploy and manage voice infrastructure and services in Microsoft offices/data centers.
Configure and maintain TEAMs and SBC/ATA systems.
Manage global M&R contracts and provide operational support.
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