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Network Support Engineer

1 month ago

East Haven, United States Town Fair Tire Full time

Job Description:


We are seeking a proactive and detail-oriented Junior to Mid-Level IT Network Support

Engineer to join our development and networking team. The ideal candidate will bring a strong

foundation in system administration and a willingness to grow their expertise in information

security. This role involves managing access permissions, reviewing security threats,

maintaining system updates, and providing top-tier support to office and store staff.


Key Responsibilities:

● Access Management: Manage and maintain user access permissions using Active

Directory.

● Support for Office Users and Stores: Provide prompt and professional email and

phone support to office and retail store users, ensuring seamless resolution of various

technical issues.

● Phishing Email Review: Review and analyze potential phishing emails using KnowBe4

tools to enhance organizational security.

● Patch Management: Using PDQ to schedule, test, and deploy patches to ensure

systems remain secure and up to date.

● System Administration: Perform routine system maintenance, troubleshoot technical

issues, and ensure the smooth operation of IT infrastructure.

● Scripting: Develop and maintain PowerShell or Python scripts to automate routine tasks

● Email Support: Provide email-related support to office and store employees, ensuring

smooth communication and prompt resolution of issues.

● Audit Preparation: Collaborate in maintaining documentation and system standards to

support audit readiness and compliance efforts.


Qualifications:

● Being a self starter with the drive to learn

● Familiarity with working in an environment subject to regular audits.

● Basic understanding of scripting languages such as PowerShell or Python.

● Strong troubleshooting and problem-solving skills with minimal guidance

● Familiarity with InfoSec principles and best practices.


What We Offer:

● Competitive salary and benefits package.

● A role at the heart of our transition to a publicly-traded company and our future growth.

● Opportunities for professional development and career advancement.

● A dynamic, collaborative work environment committed to innovation and excellence.