Technical Trainer

6 days ago

Charlotte, United States ScaleOps Search Ltd Full time

Job Title: Service Management Trainer (ServiceNow Specialist)Location: Charlotte, NC | Full-Time or ContractA client is seeking an experienced ServiceNow-focused Service Management Trainer to design and deliver high-quality training programs. This role requires extensive hands-on ServiceNow experience, particularly across Service Management concepts such as Services, Offerings, and the Common Service Data Model (CSDM). The trainer will create engaging learning materials, lead sessions for technical and non-technical audiences, and ensure content reflects current ServiceNow capabilities and best practices.Key ResponsibilitiesDevelop training materials (presentations, guides, exercises, assessments) aligned with industry standards and ServiceNow frameworks.Deliver virtual and in-person training sessions; adapt style for varying audiences and learning preferences.Maintain and update training content based on new ServiceNow releases and evolving best practices.Collaborate with ServiceNow SMEs and client stakeholders to validate accuracy and schedule sessions.Support organizational change management by creating communications, readiness assessments, and training-aligned OCM materials.Conduct stakeholder analysis and support engagement planning.Required Experience & SkillsExtensive, practical ServiceNow experience is mandatory (Service Management, CSDM, ITSM/ITOM highly desired).3+ years in training, instructional design, or similar roles.Strong facilitation, communication, and content development skills.Ability to simplify complex concepts and manage multiple training projects.Preferred QualificationsServiceNow CSA certification.ITIL Foundation or higher.Background in educational design or training development.If you’re passionate about helping organisations unlock the full value of ServiceNow and want to lead training that truly connects people, process, and platform, we want to hear from you. Apply now online.

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