Service Delivery Manager
3 weeks ago
Service Delivery Manager
El Segundo, California, United States (Onsite)
Fulltime Permanent
Qualifications & Requirements:
- Bachelor's degree in computer science, Information Technology or Business Administration
- Seven (7) years of experience in information technology, including five (5) years’ experience supporting infrastructure technologies.
- Excellent interpersonal and communications skills.
- Strong technical skills and experience with core infrastructure concepts
- Hands on experience managing infrastructure projects
- ITIL certifications preferred
- Advanced level English as well as local language if applicable, written, and verbal
- Provide effective IT support for the client businesses in the Europe region
- Work effectively with GIT Infrastructure tower managers and outsourcing provider(s) to ensure end user services are delivered effectively and efficiently to the North American & LATAM region
- Oversee support for a growing business with significant physical presence in the region (currently 20 office locations and 7 main distribution centers)
- Ensure a thorough analysis of service results and respond to any escalated service delivery issues
- Proactive analysis of areas for improvement together with proposals for solution delivery
- Define and review reports to ensure all services are completely and successfully delivered. Proactively intervene to correct problems when they are encountered. Use metrics to improve processes
- Assess organization's current and future technology needs. Set direction and lead improvements of techniques, methodologies, and deliverables
- Communicate effectively with Business Analysts in the region who are responsible for the multiple business locations
Preferred qualifications:
- Fundamental knowledge of Asset management system & CMDB preferred
- ANY Microsoft certified professional designation (MCSE/MCPS/MCSD) is a plus
- Experience with virtual desktop environment is a plus
- Demonstrated troubleshooting and problem solving skills
- Demonstrated customer oriented written and verbal skills
- Knowledge of MS SCCM or similar asset management systems
- Experience with desktop image development and deployment on a global scale
- Experience with managing large scale desktop refresh projects
- Experience with mobile device management (IOS tablets & smart phones)
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