City of Fort Worth Assistant Director of Communications

4 weeks ago

Fort Worth, United States Androvett Legal Media & Marketing Full time

This is one of two newly created roles that report to the Chief Communications Officer for the City of Fort Worth, Texas. The Assistant Communication & Public Engagement Director: Planning & Customer Service will assist in directing the planning, managing and oversight of the activities and operations of the Department of Communications and Public Engagement.


The role will also:

  • Supervise the Community engagement and Customer Service teams
  • Oversee operations of the department’s Customer Service & Planning function
  • Collaborate with team leaders to plan, develop and manage existing and new public outreach tools
  • Oversee modification and improvement of current tools; and collaborate with departments to identify needs and solutions for complex communications problems
  • Assess various community concerns and opinions on City projects, programs, and initiatives and present findings to City staff
  • Partner with leaders to analyze Call Center data/metrics to identify areas for improvement and execute a cross-platform strategy to enhance communication/engagement
  • Foster a culture of transparency and collaboration; coordinate with department heads and Public Information Officers (PIOs) to streamline communications and increase engagement in a decentralized PIO structure

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