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Director of Facilities Support Services
2 months ago
Are you curious about solving complex business challenges for a leading convenience retailer? Do you have a passion for cross functional collaboration? Then you may be the perfect addition to our team
EG America is one of the fastest-growing convenience store retailers in the United States, committed to becoming America’s #1 ‘one-stop’ destination. The business has an established pedigree of delivering excellent fuel, grocery and merchandise, and food service. Headquartered in Westborough, Massachusetts, our Company has grown to over 1,500+ locations across the United States employing over 18,000 team members. You can find us operating under the following store banners: Certified Oil, Cumberland Farms, Fastrac, Kwik Shop, Loaf N Jug, Minit Mart, Sprint Food Stores, Tom Thumb, Turkey Hill, and Quik Stop. Our headquarters in Westborough, MA is home to our Store Support Center, Company Warehouse, and Culinary Center.
What We Offer:
- Competitive Wages
- Work today, get paid tomorrow through our earned wage access program*
- Paid Time Off
- Medical/Health/Dental Coverage
- 401K with Company Match
- Team Member Discounts
- Tuition Reimbursement
- Employee Assistance Program
- Health Savings Account
- Company Spirit Days
- Employee recognition and awards
- And much more
Position Summary:
The Director of Facilities Support is a pivotal leadership role responsible for overseeing repair and maintenance operations of 1,500 store locations in over 25 states. Supported by a team of facilities managers, field service supervisors, field technicians, a parts warehouse, and an equipment repair shop, the director ensures efficient and effective field service activities & vendor management. The role focuses on team leadership, operational excellence, customer satisfaction, technological integration, safety compliance, and strategic growth of internal services. Other duties as assigned.
Responsibilities:
1. Lead and mentor maintenance managers, field technicians, warehouse staff, and repair shop personnel.
2. Identify cost saving opportunities and manage in-house field service team expansion into new trades, services, or market areas.
3. Design and implement comprehensive training programs covering technical, safety, customer service, and the use of field service technology.
4. Oversee maintenance, repair, and support of all company locations, ensuring timely and high-quality service.
5. Coordinate with dispatch and administrative service team to ensure effective communication, scheduling, and dispatch of service requests.
6. Integrate or replace software applications to enhance technician productivity, vendor performance, and asset collection & management, using best practices to drive technological integration and efficiency.
7. Oversee procurement and vendor management for outsourced services, parts, and supplies.
8. Develop and manage department budgets, monitor financial performance, identify cost-saving opportunities, and optimize resource allocation.
9. Manage parts and refurb shop operations, ensuring inventory is efficiently maintained.
10. Establish and maintain strong relationships with internal customers, using feedback to drive continuous improvement in service delivery.
11. Ensure all team members maintain necessary certifications and licenses and ensure compliance with all relevant regulations and standards.
12. Develop and enforce safety protocols to maintain a safe working environment including regular safety audits.
Working Relationships: The Facilities Director will need to communicate effectively with all members of management within Facilities Support teams, Construction, IT, HR, Marketing, Training, and other departments in the support of facilities support and other departments projects and initiatives.
Requirements:
Minimum Education: Associate degree or equivalent experience
Preferred Education: Bachelor’s degree or equivalent work experience.
Minimum Experience: Proven experience facilities & field service management or similar leadership role. Proficiency with facilities software applications, budget development, and inventory management
Preferred Experience: Certification in relevant fields or professional organizations.
Licenses/Certifications:
Soft Skills: Excellent leadership, communication, and interpersonal skills. Strong analytical and problem-solving abilities. Organizational and operational planning abilities.
Other:
Driving/Fleet Vehicle Requirement: Approval to drive company vehicle required.
Travel: 20% travel. Approval to drive company vehicle required.
Physical:
Hours & Conditions: 45+ hour work week with the ability to respond to emergencies in a 24 hour 365 day environment. Standard work schedule of 8:00am -4:30 pm M-F, with weekend work as required to meet the needs of the department.
Other: N/A
Additional Info
At EG America, it’s important that our employees reflect the world we live in and the communities we serve. We celebrate our differences, so your unique background and skillset could bring a wonderful new perspective to our team. If you have a passion for delivering exceptional results, thrive in a fast-paced corporate environment, and bring experience in business management or related areas, we'd love to meet you - even if you don't meet every single requirement.
