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Chinese/Vietnamese Travel Specialist

2 months ago

Artesia, United States CN Travel Full time

Company Description


Welcome to CN Travel, your trusted local travel partner, proudly serving the OC/LA county and beyond since 1984. We specialize in personalized service, ensuring that every journey is crafted to exceed your expectations. With nearly four decades of experience, we've cultivated strong partnerships with airlines, tour agencies, and cruise companies to secure exclusive discounts for our clients. Our commitment to diversity shines through our services offered in multiple languages.


Job Title: Chinese/Vietnamese Travel Specialist


Job Summary


The Chinese/Vietnamese-speaking travel specialist will assist Mandarin and/or Cantonese-speaking clients with all aspects of their travel arrangements, including booking flights, accommodations, transportation, cruise and travel activities. The specialist will provide expert advice on travel destinations, help with necessary travel documentation, and resolve any issues that arise during the client's journey. This role requires fluency in Chinese and English, strong customer service skills, and in-depth knowledge of travel products and services.


Key Responsibilities:


Client Consultation: Meet with Chinese/Vietnamese-speaking clients to understand their travel preferences, budget, and specific needs.


Travel Arrangements: Research, plan, and book flights, hotels, car rentals, and vacation packages, tailored to the client's preferences.


Destination Expertise: Provide clients with detailed information about destinations, including local attractions, cultural nuances, travel restrictions, and weather conditions.


Documentation Assistance: Assist clients in obtaining necessary travel documents, such as visas, passports, and travel insurance, with a focus on Chinese/Vietnamese-speaking destinations.


Customer Support: Address inquiries and provide support in Chinese/Vietnamese, resolving any issues that may arise before or during travel, such as itinerary changes or emergencies.


Relationship Management: Maintain relationships with clients, ensuring their travel experience is seamless and following up post-travel to gather feedback.


Sales and Promotion: Promote and sell travel packages and services, with a focus on Chinese/Vietnamese-speaking markets, often meeting or exceeding sales targets.


Cultural Insight: Offer cultural insights and travel tips relevant to Chinese/Vietnamese-speaking travelers, ensuring a comfortable and enjoyable experience.


Administrative Tasks:  Handle all related paperwork, process payments, and maintain accurate records of bookings and transactions in both Chinese and English.


Stay Informed: Keep up-to-date with travel trends, destination information, and any changes in travel regulations that may impact Chinese/Vietnamese-speaking travelers.


Skills and Qualifications:


Language Proficiency: Fluency in Mandarin and/or Cantonese, along with English, both spoken and written.


Experience: Previous experience as a travel agent or in a customer service role is preferred.


Travel Knowledge: At least 1 year experience with travel booking systems (e.g., GDS like Amadeus, Sabre) and knowledge of Chinese and Vietnamese travel markets.


Customer Service: Strong customer service skills, with an ability to build rapport with clients and address their needs effectively.


Communication: Excellent communication skills in both Chinese/Vietnamese and English.


Sales Ability: Ability to sell and promote travel and cruise packages and services to Chinese-speaking clients.


Problem-Solving: Ability to handle travel-related issues efficiently, providing quick solutions to clients.


Organizational Skills: Strong organizational skills to manage multiple clients and bookings simultaneously.


Cultural Sensitivity: Deep understanding of Chinese culture and travel preferences, ensuring culturally appropriate service.


Work Environment: Office setting, required to report to office Monday to Friday. 

May require flexibility in working hours, particularly to accommodate clients in different time zones.