Field Tech Specialist
3 weeks ago
Job Title: Field Tech Specialist
Location: 316 Fayetteville St, Raleigh, NC 27601
- Provide customer support across counties listed in accordance with Service Level Agreements
- Provide support to local area networks by installing, maintaining, and troubleshooting LAN hardware and software that includes file servers, routers, switches, and other telecommunications equipment.
- Listen to customers to identify problems, then make necessary corrections or assist vendors in corrective actions.
- This position reports to the IT Support Supervisor of the county in which is their duty station.
- The design and implementation of Ethernet topology networks; Windows 10/11; Office 2016/365; SCCM/MECM; BitLocker; Cisco AMP; Cisco ISE; Windows Server 2012/16; PowerShell; computer systems to ensure that all components will integrate properly; software packages such as TN3270, SharePoint Designer, and Adobe Professional; Cisco servers, routers, voice gateways, and switches; and integration of all components.
Minimum Education and Experience Requirements
- Bachelor's degree in Computer Science, Computer Information Systems, Computer Engineering, Math, Engineering, or other related technical degrees from an appropriately accredited institution, and one (1) year of progressive experience in the field of information technology; or an equivalent combination of education and experience.
Required / Desired Skills
- Installing personal computers and peripherals (e.g., printers, scanners, cameras, fax machines, and audio-video equipment)
- listening and communicating with customers to identify concerns, analyzing needs, and determining hardware/software solutions
- Experience with the design and implementation of Ethernet topology networks
- Experience with Windows 10/11; Office 2016/365
- Experience with SCCM/MECM; BitLocker; Cisco AMP; Cisco ISE; Windows Server 2012/16; PowerShell
- computer systems to ensure that all components will integrate properly
- software packages such as TN3270, SharePoint Designer, and Adobe Professional
- Cisco servers, routers, voice gateways, and switches
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