Help Desk Technician

2 weeks ago

New Orleans, United States Seneca Resources Full time

***Secret Clearance Required***

Pay: $35/hr.

Location: New Orleans, LA

Contract: Long term


The Service Desk Technician answers, evaluates, and prioritizes incoming telephone and e-mail requests for assistance from customers experiencing problems with hardware, software, networking, and other computer-related technologies. This position requires technical knowledge and troubleshooting experience and aptitude. The ability to learn and adapt quickly is needed to be successful.


Job Responsibilities

In addition to following company policies and procedures, principal accountabilities include, but are not limited to:

• Software, hardware, networking troubleshooting skills.

• Broad knowledge of computer, networking and software fundamentals.

• Provides quick, responsive, high quality and consistent service.

• Proficiency with mainstream commercial off-the-shelf (COTS) products such as Microsoft Office, Lotus Notes, Adobe Acrobat, and others.

• Log and track calls using incident/problem management database , and maintain history records and related incident/problem documentation.

• Read, write, interpret and/or verbally communicate to solicit or explain complex or technical information using simple verbiage.

• Must be customer focused, a team player, and able to work on multiple tasks with minimal supervision.

• Keeps internal customers productive and performing at the highest possible level possible.


Education and Experience Required:

  • High School Diploma or equivalent
  • May hold 2 year post-high school Degree (technical field)
  • May hold Bachelors degree
  • May hold entry level certification(s) in field of work.
  • Typically, 3-5 years of working experience in related fields



Knowledge and Skills:

  • T1 agent technical call center skills
  • Superior skills in both written and verbal communication
  • Experience in customer facing role either remote or face to face
  • Problem solving skills
  • Accuracy in data entry
  • Excellent fluency in language to be supported.
  • Experience in a phone based remote role, esupport, e-chat or similar
  • Familiarity with computer technology
  • Knowledgeable in call routing and case management processes as well as case logging systems and obligation systems
  • Understands internal processes and tools
  • Knowledge of Knowledge Management Systems and appropriate documentation to the system

  • Help Desk technician

    4 weeks ago

    New Orleans, United States LaSalle Network Full time

    LaSalle Network is currently partnering with a client that specializes in managed IT Services that is searching for a Help Desk Technician to join their team long term. This opportunity is contract to hire and located in New Orleans, LA. Help Desk Technician Responsibilities:Provide first-level contact and problem resolution for all users with hardware,...

  • Help Desk Technician

    4 weeks ago

    New Orleans, United States The LaSalle Group Full time

    LaSalle Network is currently partnering with a client that specializes in managed IT Services that is searching for a Help Desk Technician to join their team long term. This opportunity is contract to hire and located in New Orleans, LA. Help Desk Technician Responsibilities: Provide first-level contact and problem resolution for all users with...

  • Help Desk Technician

    2 weeks ago

    New Orleans, United States The LaSalle Group Full time

    LaSalle Network is currently partnering with a client that specializes in managed IT Services that is searching for a Help Desk Technician to join their team long term. This opportunity is contract to hire and located in New Orleans, LA. Help Desk Technician Responsibilities: Provide first-level contact and problem resolution for all users with...

  • Help Desk technician

    2 weeks ago

    New Orleans, United States LaSalle Network Full time

    LaSalle Network is currently partnering with a client that specializes in managed IT Services that is searching for a Help Desk Technician to join their team long term. This opportunity is contract to hire and located in New Orleans, LA. Help Desk Technician Responsibilities: Provide first-level contact and problem resolution for all users with hardware,...

  • Help Desk Technician

    2 weeks ago

    New Orleans, United States The LaSalle Group Full time

    LaSalle Network is currently partnering with a client that specializes in managed IT Services that is searching for a Help Desk Technician to join their team long term. This opportunity is contract to hire and located in New Orleans, LA. Help Desk Technician Responsibilities: Provide first-level contact and problem resolution for all users with...

  • Help Desk Technician

    2 weeks ago

    New Orleans, United States The LaSalle Group Full time

    LaSalle Network is currently partnering with a client that specializes in managed IT Services that is searching for a Help Desk Technician to join their team long term. This opportunity is contract to hire and located in New Orleans, LA. Help Desk Technician Responsibilities: Provide first-level contact and problem resolution for all users with...

  • Help Desk technician

    4 weeks ago

    New Orleans, United States LaSalle Network Full time

    LaSalle Network is currently partnering with a client that specializes in managed IT Services that is searching for a Help Desk Technician to join their team long term. This opportunity is contract to hire and located in New Orleans, LA. Help Desk Technician Responsibilities:Provide first-level contact and problem resolution for all users with hardware,...

  • Help Desk technician

    2 weeks ago

    New Orleans, United States LaSalle Network Full time

    LaSalle Network is currently partnering with a client that specializes in managed IT Services that is searching for a Help Desk Technician to join their team long term. This opportunity is contract to hire and located in New Orleans, LA. Help Desk Technician Responsibilities:Provide first-level contact and problem resolution for all users with hardware,...

  • Help Desk Technician

    2 weeks ago

    New Orleans, United States ASM Global Full time

    POSITION: Help Desk Technician DEPARTMENT: IT REPORTS TO: IT Manager FLSA STATUS: Hourly/Non-Exempt Summary ASM Global, the leader in privately managed public assembly facilities, has an excellent and immediate opening for a Help Desk Technician for ASM Global/Caesars Superdome | Smoothie King Center | Champions Square. Essential Duties and...

  • Help Desk Technician

    2 weeks ago

    New Orleans, United States ASM Global Full time

    POSITION: Help Desk Technician DEPARTMENT: IT REPORTS TO: IT Manager FLSA STATUS: Hourly/Non-Exempt Summary ASM Global, the leader in privately managed public assembly facilities, has an excellent and immediate opening for a Help Desk Technician for ASM Global/Caesars Superdome | Smoothie King Center | Champions Square. Essential Duties and...

  • Help Desk technician

    4 weeks ago

    New Orleans, United States LaSalle Network Full time

    LaSalle Network is currently partnering with a client that specializes in managed IT Services that is searching for a Help Desk Technician to join their team long term. This opportunity is contract to hire and located in New Orleans, LA. Help Desk Technician Responsibilities:Provide first-level contact and problem resolution for all users with hardware,...

  • Help Desk Technician

    2 weeks ago

    New Orleans, United States ASM Global Full time

    POSITION: Help Desk Technician DEPARTMENT: IT REPORTS TO: IT Manager FLSA STATUS: Hourly/Non-Exempt Summary ASM Global, the leader in privately managed public assembly facilities, has an excellent and immediate opening for a Help Desk Technician for ASM Global/Caesars Superdome | Smoothie King Center | Champions Square. Essential Duties and Responsibilities...

  • Help Desk Technician

    4 weeks ago

    New York, United States MAF Resources Full time

    We are seeking a highly motivated and customer-oriented Help Desk Technician to join our IT team. The ideal candidate will have a strong technical background, excellent problem-solving skills, and a passion for helping others. As a Help Desk Technician, you will be the first point of contact for end users seeking technical assistance, ensuring their issues...

  • Help Desk Technician

    1 week ago

    New York, United States Ellianse LLC Full time

    Job DescriptionJob DescriptionAbout The Job:Ellianse seeking a highly skilled and motivated Help Desk Technician to join our dynamic IT team. As a Help Desk Technician, you will be responsible for providing technical support to our internal staff and clients. Your exceptional problem-solving abilities and customer service skills will be critical in ensuring...

  • Help Desk Technician

    4 weeks ago

    New Orleans, United States Seneca Resources Full time

    ***Secret Clearance Required***Pay: $35/hr.Location: New Orleans, LAContract: Long termThe Service Desk Technician answers, evaluates, and prioritizes incoming telephone and e-mail requests for assistance from customers experiencing problems with hardware, software, networking, and other computer-related technologies. This position requires technical...

  • Help Desk Technician

    2 weeks ago

    New Orleans, United States Seneca Resources Full time

    ***Secret Clearance Required***Pay: $35/hr.Location: New Orleans, LAContract: Long termThe Service Desk Technician answers, evaluates, and prioritizes incoming telephone and e-mail requests for assistance from customers experiencing problems with hardware, software, networking, and other computer-related technologies. This position requires technical...

  • IT Help Desk Technician

    2 months ago

    New Port Richey, United States Bayonet Plumbing Full time

    Job DescriptionJob DescriptionIT Help Desk Technician- HudsonBayonet Plumbing, Heating, and Air Conditioning, a division of IES, is looking for an IT professional looking to expand his/her IT skills by joining our Help Desk Technician role. This individual is responsible for troubleshooting and resolving IT support inquiries, configuring, and deploying...

  • Help Desk Technician

    2 weeks ago

    New York, United States God's Love We Deliver Full time

    The Help Desk Technician supports desktop, laptop, phone, and related infrastructure systems for God’s Love We Deliver, focusing on user support. This person works closely with the Systems team, vendors, and third-party consultants to ensure IT systems function to a level that meets staff needs. Key duties include responding to IT tickets, preparing...

  • IT Help Desk Technician

    2 weeks ago

    New York, United States TWO95 International Full time

    Title: IT Help Desk Technician Duration: 6+ Months Contract Location: Manhattan, NYC Rate: $OPEN Requirements 6+ Years Experience Implemented processes and procedures Manage targets and KPIs for Help desk Setup, configured and on-going management of reports for Help desk. Reports dashboard Handling tickets and advanced customer queries First...

  • IT Help Desk Technician

    2 weeks ago

    New York, United States TWO95 International Full time

    Title: IT Help Desk Technician Duration: 6+ Months Contract Location: Manhattan, NYC Rate: $OPEN Requirements 6+ Years Experience Implemented processes and procedures Manage targets and KPIs for Help desk Setup, configured and on-going management of reports for Help desk. Reports dashboard Handling tickets and advanced customer queries First...