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School Technician

4 months ago

Sandy Springs, United States Revolution Technologies Full time

School Technician - IT Tech Support - (client-facing)


IT technicians are needed to provide on site support for our clients School District. The support would be for schools in Sandy Springs (2 positions).


The successful candidate will demonstrate he/she can provide technology support for end users through troubleshooting and problem solving. this person will act as first point of contact for issues arising on-site. Will be assisting teachers, administrators (Principals, Assistant principals, etc.) with their IT needs primarily in person but also via call and email correspondence.


The preferred candidates would need to have experience in providing customer facing technical support (not remote). The position is on-site, M-F, from 7:30 a.m. to 3:30 p.m. and involves providing on-site IT related technical support for school administrators and staff. this could also be at multiple sites. Should be highly proficient in PC and device-related hardware and software. Experience supporting Mobile Devices-Apple iOS, Windows 10 environment, laptops, printers and other IT related equipment in the environment is required. Experience in Active Directory, SCCM, EndPoint management is desired and should be represented on your resume/CV. Previous school system experience is a plus.


VERY IMPORTANT: Candidates must be able to clear a background/fingerprinting check and drug test. This will check your record from the beginning of time until now.


Target interview date (via MS Teams) for top candidates is July 10th and 11th.


A+ Certification is preferred. ITIL certification is preferred.


MUST HAVE great communication, professional attitude, strong intangibles are a must. Per client, "Attitude is everything."


At all times must display customer-service orientation in person, via email and/or phone. Customer support skills are essential to this position.


Know how to troubleshoot a network and understand basic connectivity on a mobile device.


Knowledge/Skills/Abilities:

  • Ability to manage and prioritize incidents, requests, and tasks
  • Solid analytical and problem solving skills
  • Ability to respond promptly to assigned tasks, support requests and incidents, phone calls, and emails
  • Provide on-site support as required
  • Excellent communication, interpersonal, organizational, and presentation skills both written and verbal
  • Able to work independently and as a team
  • Self-motivated, detail-oriented, organized, innovative, efficient, multi-tasking, and vigilant
  • Customer focused
  • Experience responding to customer problems and requests face-to-face with a high degree of professionalism
  • Ability to multitask and handle multiple tasks, projects, and clients simultaneously
  • Ability to respond to urgent requests and deadlines