Case Manager

San Diego Youth Services

JOB ANNOUNCEMENT

Case Manager

San Diego Youth Services seeks a Case Manager in the Achievement Center Program to be based at the Spring Valley office location. This is a full-time & non-exempt position reporting to the Achievement Center Program Manager.

San Diego Youth Services: Who we are

San Diego Youth Services has helped improve the lives of more than 780,000 homeless, runaway and vulnerable youth since its beginning in 1970. We provide safe places to live and long-term solutions through shelter, foster homes, community centers and housing to more than 28,000 youth every year at 100+ community and school locations. Through prevention, early intervention and treatment, we also help youth before they need higher levels of care or become homeless.

DEPARTMENT DESCRIPTION OR PROGRAM DESCRIPTION HIRING FOR

This after-school rehabilitative program provided youth services and empowerment utilizing positive youth development, restorative practices, and trauma-informed care to support youth to successfully complete terms of probation to prevent further justice involvement.

CONTEXT OF THE POSITION

Accountable to the Achievement Center Program Managers to provide comprehensive trauma-informed services. The goal of the Achievement Center is to provide supportive services to East County youth 19 and under currently in the Juvenile Justice System or at risk of being involved in the Juvenile Justice System. This includes youth who have committed an offense and/or are currently on Juvenile Probation and working on probation requirements. The Achievement Center provides services in the center that include case management, screening possible intakes, providing intake assessments, crisis management, creating a service plan in partnership with the youth and their parent/legal guardian, facilitating appropriate referrals, as well as community outreach. In addition, responsible for the facilitation and coordination of group services including alcohol and other drug use, teen pregnancy prevention, self-esteem, positive choices, family support, ILS, delinquency prevention, gender-specific groups, and anger management.

Essential functions include:

• Develop, implement, and evaluate an integrated approach for youth, some with co-occurring disorders, in quality trauma-informed youth programs, which adhere to and uphold the rigorous standards of San Diego Youth Services as mandated by its mission, purpose, guiding principles and standards of quality.
• Attend and actively participate in all required agency and contract training and meetings.
• Maintain clear, timely, effective, and open professional communication within the team and among community partners, especially Probation, and referral sources. Includes providing timely progress reports to referral sources.
• Serve as a role model for youth in the juvenile justice system and their families.
• Provide initial screening, comprehensive family-based assessment, short-term crisis intervention services, and referrals. Collect input from as many of the following as possible: school, health, law enforcement, and faith community.
• Develop and maintain helping relationships with parents or guardians emphasizing client accountability. Work with youth and family to continue to re-assess and refine the service plan approach throughout the youth’s enrollment in the program.
• Maintain data collection and contract compliance of records within contract timelines as required. Maintain accurate and timely uniform case file documentation.
• Provide individual/family case management services that are strengths-based and family-centered to assure youth’s successful program completion.
• Maintain current knowledge of resources and treatment providers within the community to support youth and family needs and link families with any necessary supportive or wrap-around services, following up on linkage.
• Coordinate meeting transportation needs of youth in the program.
• Provide resources and facilitated referrals for positive youth development activities including leadership activities and/or youth job development and training.
• Create and lead recreational activities.
• Assist the Youth Support Partners in the supervision of the youth while in the center and/or on outings.
• Facilitate trauma-informed and strength-based groups on a variety of topics.
• With other staff, participate in the maintenance of the day-to-day cleanliness, safety, and order of the physical facility, grounds, and vehicle. Maintain a warm and welcoming environment.
• Maintain confidentiality and privacy standards of service-partner’s health-protected information and other applicable information and material in accordance with agency policies, and applicable regulations and laws including HIPAA.
• Welcome and support volunteers in the organization and assist them in accomplishing their services whenever applicable.
• Provide and Coordinate transportation needs of youth in the program.

PREFERRED PROFESSIONAL EXPERIENCE AND QUALIFICATIONS

• Must have at least three years’ experience working directly with juvenile justice-involved youth and at-risk youth and families, preferred lived experience as a consumer or caregiver of a consumer of children’s mental health services, the juvenile justice system, or Special Education.
• Preferred: Bachelor's Degree in Psychology, Sociology, Social Work, or closely related social-service field; knowledge of East County resources; ability to de-escalate and respond to crises appropriately.
• Develop or possess working knowledge of trauma-informed care and work with a multidisciplinary team in a diverse setting that serves people of all backgrounds, cultures, and sexual orientations. Strong professional oral and written communication skills.
• Ability to work with minimum supervision and frequent interruptions, while maintaining a professional demeanor.
• Must be computer literate. Availability to work evenings Monday through Friday. Must maintain CPR/First-Aid Certificate, have valid CA driver’s license and reliable vehicle and relevant auto insurance, plus a clean driving record (mileage reimbursed).
• Must successfully complete & maintain background check, drug test, and TB test.
• Must maintain CPR and First Aid Certification.

SDYS EXPECTATIONS

• Adhere to and uphold the rigorous standards of SDYS as mandated by its mission, purpose, guiding principles and standards of quality.
• Maintain confidentiality and privacy standards of service partner protected health information and other applicable information and material in accordance to agency and center policies, and applicable regulations and laws including HIPAA.
• Welcome and support SDYS volunteers and assist them in accomplishing their services whenever applicable.
• Effectively communicate with people from diverse backgrounds and experiences.
• Receive and give supportive feedback to foster equity and inclusion in working relationships.
• Recognize, nurture, and learn from strengths in co-workers.
• Maintain warm, welcoming and safe work environments.
• Possess flexibility to accomplish job responsibilities in several work environments, whether it be from home, on the road, or in an office.

Salary Range: $20.00 – 23.00/hour

To apply, please send resume and cover letter through job posting on SDYS website.

SDYS offers a comprehensive benefits package to full time employees that includes generous PTO, personal holidays, health, vision, dental, life insurance, parental leave and a 403(b)-retirement plan with matching contribution. SDYS is a Public Service Loan Forgiveness (PSLF) employer. Read more about the PSLF program here.

Commitment to cultivating and preserving a culture of diversity, equity, inclusion, and belonging.

As an organization working to meet the basic needs of youth, create positive connections, help youth develop life skills, and promote overall health and well-being, SDYS believes its practices and actions must reflect the highest level of commitment to access, equity, and social justice.

The collective sum of the individual differences, life experiences, knowledge, innovation, self-expression, and talent that our members invest in their work represents not only part of the SDYS’ culture, but the SDYS’ reputation and achievements as well. SDYS remains open to feedback from all communities it touches and knows that input from those with direct experience of issues will make the SDYS more effective in achieving its goals.

SDYS is proud to be an equal opportunity employer and all qualified applicants will receive consideration for employment without regard to race, color, religion, gender, gender identity or expression, sexual orientation, national origin, genetics, disability, age, or veteran status. Auxiliary aids and services are available upon request to individuals with disabilities. In compliance with the Immigration and Nationality Act as amended, all new employees must verify their eligibility to work in the United States.

SDYS is proud to be a kindness certified company.