Customer Service Specialist/Supply Chain

3 months ago


Youngstown, United States TBG | The Bachrach Group Full time

Monday through Friday 8am-5pm

Onsite

Customer Service Representative

One Day Remote


Customer-oriented service representative to provide customer support, quoting, order management support, claim management, sales support, provide product/services information and resolve with accuracy and efficiency any emerging problems that our customers require assistance with. The goal is to ensure excellent service standards and maintain a high level of customer satisfaction.


Essential Duties and Responsibilities Includes the following:


  • Effectively manage various administrative tasks, including incoming calls, order processing, inquiries, issues, filling, and database information, writing credits, quoting as required, expediting orders, information and sales reporting
  • Identify and assess customers’ needs to achieve satisfaction
  • Strong verbal, written communication and presentation skills
  • Operate as the lead point of contract for all matters specific to your customers and outside Sales Reps and Manufacturing Reps
  • Build sustainable relationships of trust through open and interactive communication
  • Provide accurate, valid and complete information by using the right methods/tools
  • Handle complaints, provide appropriate solutions and alternatives within the time limits and follow up to ensure resolution
  • Keep records of customer interactions and quoting, outstanding issues, process customer accounts and file documents/save documents in CRM application as required
  • Engage customers proactively, be knowledgeable of upcoming needs, forecasts, expected changes, expectations, etc.
  • Other tasks and special projects are required


Qualification Requirements:


Education and/or Experience:

College education (Associate’s degree, Bachelors preferred) recommended but not required

2-4 years in proven customer support and order management experience, preferably in the manufacturing industry setting

Strong written and verbal communication skills

Track record of over-achieving quota and excellent teamwork skills


MS Office & Mathematical Skills:

Strong proficiency in MS Office products, including MS Word, PowerPoint, Excel and Outlook, preferred

Experience using Excel preferred

Basic math and writing/grammatical skills and capabilities


Reasoning Ability:

Customer orientation and ability to adapt/respond to different types of characters

Flexible, patient, empathetic to customer issues and situations

Strong capability in reasoning and managing customer issues and thinking through opportunities to upsell and cross-sell products and services that are the best fit for both the customer and company.



Work Environment:

Ability to work in a fast-paced environment while multi-tasking and keeping a positive attitude



Additional Skills/or Abilities:

Strong phone contact handling skills and active listening

Familiarity with CRM and ERP systems and practice

Ability to multi-task, prioritize and manage time efficiently

Effectively think outside of the box to improve processes and procedures



  • Youngstown, Ohio, United States Total Warehouse Solutions Full time

    Job OpportunityTotal Warehouse Solutions is offering a unique opportunity for a skilled Supply Chain Specialist to join our team. In this role, you will be responsible for ensuring the smooth flow of goods within our warehouse and beyond.Main Responsibilities:Inventory Management: Maintain accurate inventory levels, using scanners and other tools to track...


  • Youngstown, Ohio, United States Schwebel Baking Company Full time

    Job OpportunitySchwebel Baking Company is seeking a Supply Chain Coordinator to support our procurement team in Youngstown, Ohio. This role involves coordinating the procurement process, managing vendors, and ensuring compliance with company policies.Main Responsibilities:Coordinate the procurement process to ensure timely delivery of goods and...


  • Youngstown, Ohio, United States Vallourec Star LP Full time

    About the RoleWe are seeking an exceptional Inventory Data Analyst Intern to join our team at Vallourec Star LP. This role offers a unique opportunity to gain hands-on experience in supply chain management, develop analytical skills, and contribute to the company's growth.The successful candidate will be responsible for managing inventory balances,...


  • Youngstown, Pennsylvania, United States Carpenter Technology Full time

    Carpenter Technology Corporation, a global leader in the production and distribution of premium specialty alloys, seeks a Supply Chain Operations Associate to participate in the movement of scrap and alloy materials between all Carpenter melt facilities.About UsWe have a rich history of innovation, producing high-performance materials and advanced process...


  • Youngstown, United States TBG | The Bachrach Group Full time

    Monday through Friday 8am-5pm Onsite Customer Service Representative One Day Remote Customer-oriented service representative to provide customer support, quoting, order management support, claim management, sales support, provide product/services information and resolve with accuracy and efficiency any emerging problems that our customers require assistance...


  • Youngstown, United States Vaco Full time

    Summary: Customer-oriented service representative to provide customer support, quoting, order management support, claim management, sales support, customer supply chain & forecasting support, provide product/services information and resolve with accuracy and efficiency any emerging problems that our customers require assistance with. The goal is to ensure...


  • Youngstown, United States Vaco Full time

    Essential Duties and Responsibilities Includes the following: Effectively manage various administrative tasks, including incoming calls, order processing, inquiries, issues, filling, and database information, writing credits, quoting as required, expediting orders, information and sales reportingIdentify and assess customers’ needs to achieve...


  • Youngstown, Ohio, United States Hynes Industries Full time

    Job SummaryWe are seeking a highly skilled Customer Service Representative to join our team at Hynes Industries. As a key member of our customer support team, you will be responsible for providing exceptional service to our customers, addressing their concerns, and ensuring their satisfaction.Responsibilities:Manage customer inquiries and issues in a timely...


  • Youngstown, United States Vaco Full time

    Key Responsibilities:Handle calls, process orders, manage databases, issue credits, and expedite orders.Identify customer needs and ensure satisfaction through effective communication.Serve as the main contact for customers and sales reps, building strong relationships.Address complaints, provide solutions, and ensure timely follow-up.Administer pricing,...


  • Youngstown, Ohio, United States Vallourec USA Corporation Full time

    The Vallourec USA Corporation seeks a Strategic Commodity Sourcing Specialist to lead the development and implementation of procurement strategies for various commodities. This role is ideal for an individual with a strong background in sourcing, negotiation, and contract management.Job DescriptionThis position involves:Developing and maintaining commodity...


  • Youngstown, Pennsylvania, United States Carpenter Technology Full time

    About the Role: At Carpenter Technology Corporation, we are committed to providing our customers with high-quality products and exceptional service. To achieve this goal, we require skilled professionals to join our team. As a Raw Materials Specialist, you will play a vital role in ensuring the smooth operation of our supply chain. Your responsibilities will...


  • Youngstown, Ohio, United States McAlister's Deli Full time

    **About Us:**McAlister's Deli is a fast-casual restaurant chain dedicated to serving high-quality menu items and providing exceptional customer service.**Compensation:** $12-$15 per hour, based on experience.**Job Overview:**We are seeking a skilled Restaurant Associate to join our team. As a key member of our crew, you will be responsible for:Greeting...


  • Youngstown, Ohio, United States Planet Fitness Full time

    Overview  Planet Fitness is seeking a motivated Customer Service Specialist to enhance member engagement and provide exceptional service.Estimated Salary: $45,000-$55,000 per yearJob Description  As a Customer Service Specialist, you will be responsible for delivering top-notch customer service, resolving member issues, and promoting membership sales....


  • Youngstown, Ohio, United States Mavis Tire Supply Full time

    OverviewMavis Tire Supply, a leading provider of automotive services and tire sales, is seeking highly skilled Master Automotive Tire Technicians to join our team.


  • Youngstown, Pennsylvania, United States Carpenter Technology Full time

    Carpenter Technology Corporation, a leading producer and distributor of premium specialty alloys, seeks a skilled Raw Materials Specialist to join its team.Based in Latrobe, PA, this role is responsible for maintaining inventory accuracy, coordinating material supply, and collaborating with the procurement department to ensure adequate raw materials for...


  • Youngstown, Ohio, United States Hot Head Burritos Full time

    About Hot Head BurritosWe are a casual dining restaurant chain that prides itself on serving high-quality Mexican-inspired food in a welcoming atmosphere.


  • Youngstown, Ohio, United States Accurate Courier Services Full time

    Job OverviewWe are seeking a reliable Medical Transport Specialist to join our team at Accurate Courier Services.This role involves transporting various parcel types, including pharmaceuticals, medical instruments, and supplies, mail, documents, and specimen types (i.e. room temperature, frozen, and refrigerated).ResponsibilitiesTransport parcels in...


  • Youngstown, Ohio, United States LHH Recruitment Solutions Full time

    Job OverviewLHH Recruitment Solutions is seeking a seasoned Procurement Specialist to join our client's team in Youngstown, Ohio.About the RoleThis position requires a strategic thinker with over 7 years of experience in the steel industry. The ideal candidate will possess a strong track record of sourcing, supplier management, and cost optimization.Key...


  • Youngstown, Ohio, United States Accurate Courier Services Full time

    Job Title: Medical Delivery ProfessionalSalary Range: $100.00 per shift, guaranteed.About the Role:We are seeking a reliable and trustworthy individual to join our team as a Medical Delivery Professional. As a Medical Courier Specialist, you will be responsible for transporting various parcel types, including pharmaceuticals, medical instruments, and...


  • Youngstown, Ohio, United States Schwebel Baking Company Full time

    Company OverviewSchwebel Baking Company, a leading manufacturer of high-quality baked goods in Youngstown, Ohio, is seeking a skilled Purchasing Agent/Buyer Intern to join our team. Our company prides itself on its commitment to excellence, innovation, and customer satisfaction.Job SummaryThe successful candidate will be responsible for procuring goods and...