Service Desk Analyst

1 month ago


West Des Moines, United States Randstad Digital Full time
  • Fully on-site Mon-Friday standard business hours in West Des Moines, IA
  • Starts off on contract/contract-to-hire
  • Unfortunately TPV/C2C and sponsorship is not available on this role
  • Entry level role targeting any tech support experience or a combination of education and customer service.


Join our dynamic team of IT support specialists in the insurance industry. Our team supports various internal client services to provide technical assistance to the client's employees, agents, and contractors.


Required Skills

  • Outstanding communication and customer service skills.
  • Experience with ServiceNow IT support ticketing system.
  • Troubleshooting a wide range of IT support needs.

Job Duties

  • Receiving support requests via phone calls.
  • Opening support tickets within the ServiceNow ticketing system.
  • Troubleshooting a wide range of IT support needs.
  • Documenting issues.
  • Completing required support work.
  • Updating and closing out tickets.


Job Requirements

  • High efficiency and work ethic required.
  • Experience with Windows 10 operating system and Microsoft Office products.
  • Experience with any ticketing system is required, and with ServiceNow is a great positive.
  • Customer ""requests"" that candidates have very clear spoken English
  • Demonstrated ability to establish and maintain high levels of client trust and confidence."


Desired Skills & Experience

  • College degree preferred.
  • Previous experience within an IT service desk.
  • Job requires outstanding communication and customer service skills.
  • Ability to handle difficult situations and resolve issues are key to success in this role.
  • Candidates should be able to work quickly through repetitive calls around the various technology subjects.


  • Des Moines, United States Dotdash Meredith Full time

    This assignment posting is for an Agency Worker opportunity with Dotdash Meredith. The Agency Worker is paid by a staffing agency employer. Agency Workers will receive a W2 from the staffing agency reporting their earnings for tax purposes. Assignment Details: Reporting to an IT Service Desk Manager, as a member of the IT Service Desk team, provide support...

  • Help Desk Analyst

    6 days ago


    Des Moines, United States TEKsystems Full time

    Help Desk Analyst Onsite-West Des Moines, IA Technical IT Support Troubleshooting Ticketing System Imaging & Deployment Hardware Windows Application Support Job Description We are hiring an experienced Help Desk Analyst to support the IT Department for a Fortune 500 Financial Services company. This position is great for any Computer Science...

  • Service Desk Analyst

    3 weeks ago


    West Des Moines, United States Randstad Digital Full time

    Fully on-site Mon-Friday standard business hours in West Des Moines, IAStarts off on contract/contract-to-hireUnfortunately TPV/C2C and sponsorship is not available on this roleEntry level role targeting any tech support experience or a combination of education and customer service.Join our dynamic team of IT support specialists in the insurance industry....


  • West Des Moines, Iowa, United States Randstad Full time

    job summary: Join our dynamic team of IT support specialists in the insurance industry. Our team supports various internal client services to provide technical assistance to the client's employees, agents, and contractors. This position requires you to work on site and will offer room for advancement for successful candidates. location: WEST DES MOINES, Iowa...


  • West Fargo, United States Doosan Corp Full time

    A close affiliate of Doosan Bobcat, Doosan Digital Innovation America, LLC (DDIA) is the primary provider of managed IT services to the world famous Bobcat Company. Beyond Bobcat, DDIA provides IT services to a wide variety of Doosan affiliates all over the world. Location: West Fargo, ND Job Information The Service Desk Analyst will provide Level 1...


  • West McLean, United States Lorven technologies Full time

    Job DescriptionJob DescriptionJob Role: Service Desk AnalystLocation: Multi-location USA (Onsite)Duration: Long Term / Full TimePrimary Skill:service DeskIncident, Change and Problem ManagementITSMO365 products.SLAITIL certifiedJob Description:Graduate with Minimum 10+ years of experience in service DeskExcellent communication and conversation skills in...


  • West Des Moines, United States Pomeroy Full time

    Primary Job Duties and Responsibilities (Essential Job Function) Focused on intensive phone-based support, this position is integral to handling end-users' inquiries and resolving technology-related issues in a dynamic service desk setting. Duties include: Incident recognition, research, isolation, and comprehensive follow-up for level 1 and level 2...


  • West Des Moines, United States Pomeroy Full time

    Primary Job Duties and Responsibilities (Essential Job Function)Focused on intensive phone-based support, this position is integral to handling end-users' inquiries and resolving technology-related issues in a dynamic service desk setting.Duties include:Incident recognition, research, isolation, and comprehensive follow-up for level 1 and level 2...


  • West Des Moines, United States Pomeroy Full time

    Primary Job Duties and Responsibilities (Essential Job Function)Focused on intensive phone-based support, this position is integral to handling end-users' inquiries and resolving technology-related issues in a dynamic service desk setting.Duties include:Incident recognition, research, isolation, and comprehensive follow-up for level 1 and level 2...


  • West Des Moines, United States Pomeroy Full time

    Primary Job Duties and Responsibilities (Essential Job Function)Focused on intensive phone-based support, this position is integral to handling end-users' inquiries and resolving technology-related issues in a dynamic service desk setting.Duties include:Incident recognition, research, isolation, and comprehensive follow-up for level 1 and level 2...


  • West Des Moines, United States Pomeroy Full time

    Primary Job Duties and Responsibilities (Essential Job Function)Focused on intensive phone-based support, this position is integral to handling end-users' inquiries and resolving technology-related issues in a dynamic service desk setting.Duties include:Incident recognition, research, isolation, and comprehensive follow-up for level 1 and level 2...

  • Service Desk Engineer

    2 months ago


    Des Moines, United States Diverse Lynx Full time

    Summary: Ideal profiles should have good troubleshooting skills of Microsoft Outlook, Network, Citrix, VPN, Internet, and other Hardware/software troubleshooting techniques. Primary Skill: ITIL V.4Job Description/ Responsibilities IT Service Desk (Voice process ) role for healthcare project. Associate should be well versed with typical IT Service Desk tasks...


  • Des Moines, United States Diverse Lynx Full time

    Summary: Ideal profiles should have good troubleshooting skills of Microsoft Outlook, Network, Citrix, VPN, Internet, and other Hardware/software troubleshooting techniques. Primary Skill: ITIL V.4Job Description/ Responsibilities IT Service Desk (Voice process ) role for healthcare project. Associate should be well versed with typical IT Service Desk tasks...


  • West Des Moines, United States Von Maur Full time

    Responsibilities: A Customer Service Desk Associate provides excellent customer service to customers and employees at the service desk, answers telephones, provides customer charge account services, gift wraps packages, and prepares packages for shipping. Primary job responsibilities of a Customer Service Desk Associate include the following: -Provides...


  • West Des Moines, Iowa, United States Wright Service Corp. Full time

    Job Title: Compensation Analyst FLSA Status: Exempt Location: West Des Moines, IA Remote Type: Hybrid following initial training period (2 days in office, 3 days WFH) About Wright Service Corp: Wright Service Corp. is a prominent leader in several environmental services industries, providing integrated vegetation management, forest management and...


  • Des Moines, United States Bucher & Christian Consulting, Inc. dba BCforward (BCF) Full time

    IT Help Desk Technician BCforward is currently seeking highly motivated IT Help Desk Technician for an opportunity in Kent, WA Position Title: IT Help Desk Technician Location: Kent, WA Anticipated Start Date: ASAP Please note this is the target date and is subject to change. BCforward will send official notice ahead of a confirmed start date. Expected...


  • Des Moines, United States Bucher & Christian Consulting, Inc. dba BCforward (BCF) Full time

    IT Help Desk Technician BCforward is currently seeking highly motivated IT Help Desk Technician for an opportunity in Kent, WA Position Title: IT Help Desk Technician Location: Kent, WA Anticipated Start Date: ASAP Please note this is the target date and is subject to change. BCforward will send official notice ahead of a confirmed start date. Expected...

  • IAM Business Analyst

    2 months ago


    Des Moines, United States CyberTec Full time

    IAM Business Analyst Must have SailPoint/Okta experience along with working with the business. $50 - 55/hr. C2C IAM Engineer/Analyst - SailPoint/Okta Sammons Financial Group Des Moines, IA At a high level, this IAM resource will ideally have technical and soft skills, and would be "on contract" through the remainder of 2024. If the right candidate is...

  • IAM Business Analyst

    4 weeks ago


    Des Moines, United States CyberTec Full time

    IAM Business Analyst Must have SailPoint/Okta experience along with working with the business. $50 - 55/hr. C2C IAM Engineer/Analyst - SailPoint/Okta Sammons Financial Group Des Moines, IA At a high level, this IAM resource will ideally have technical and soft skills, and would be "on contract" through the remainder of 2024. If the right candidate is...


  • West Des Moines, United States Athene Holding Ltd Full time

    We are Athene. At Athene, we are driven to do more. We are a leading retirement services company that issues, reinsures and acquires retirement savings products designed for the increasing number of individuals and institutions seeking to fund retirement needs. We see every day as a new opportunity to measure ourselves against the best - and then we don't...