Desktop Support Technician

4 days ago

Atlanta, United States Pop-Up Talent Full time

Desktop Support Technician, OnsiteTime is split between Duluth, GA office and the Atlanta, GA office (3 days in Atlanta, 2 days in Duluth)A Desktop Support Technician that possesses a strong customer service orientation, sound technical skills, integrity, and a passion for excellence. The right candidate will be extremely detail-oriented, able to multitask in a demanding environment, and possess exceptional communication and organizational skills. The right candidate will have a "do whatever it takes'' attitude and possess great pride in their workJOB DUTIES AND RESPONSIBILITIES:Provide hardware and software support - In an efficient and professional manner assist user issuesCustomer Service - Assist users in a prompt and courteous mannerSpecial Projects - Various tasks and other non-technical responsibilities will be requiredQUALIFICATIONS:Experience in a corporate helpdesk and/or desktop support environment is preferredConsider themselves as tech-savvy and willing to learn new ideasMust understand and communicate technical concepts and provide clear technical instructions in simple termsExcellent customer service skills to work effectively with clientsUnderstanding of Windows 10 Operating SystemUnderstanding of Mac OS is a plusAbility to work well with other people in a team-oriented environmentAbility to professionally handle conflictsMust be professional, self-motivated, resourceful, flexible and work with minimal supervisionMust be able to follow through procedures and protocols as outlines by senior managementWe are an equal opportunity employer, and we are an organization that values diversity. We welcome applications from all qualified candidates, including minorities and persons with disabilities.req25-00635

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