Business Analyst

2 months ago


Houston, United States KellyMitchell Group Full time

Job Summary:

Our client is seeking a Business/Dispute Analyst to join their team This position is located in Houston, Texas.


Duties:

  • Oversee and reconcile multiple network accounts by conducting thorough daily analysis of reports from both internal and external applications
  • Manage dispute entries by accurately entering and tracking them within relevant systems, ensuring timely resolution
  • Maintain a comprehensive understanding of internal and external network rules and regulations to ensure compliance and operational efficiency
  • Monitor profit and loss (P&L) performance on a weekly basis, identifying and addressing discrepancies to prevent financial losses


Desired Skills/Experience:

  • Experience with debit disputes processing, including familiarity with Mastercard, Psifer, and other banking institutions or dispute departments
  • In-depth knowledge of Reg-E and Reg-CC chargebacks and the regulations governing them, with hands-on experience managing chargeback processes
  • Strong understanding of the dispute lifecycle, from initiation to resolution, with proven ability to handle complex cases
  • Proficiency in Microsoft Excel, with experience using spreadsheets to track and analyze dispute data
  • Familiarity with Tableau, particularly in reading and interpreting dashboards to derive insights
  • Experience using dispute management systems, with the ability to navigate and utilize multiple platforms to handle various dispute scenarios


Benefits:

  • Medical, Dental, & Vision Insurance Plans
  • 401K offered

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