Desktop Support Technician

I am seeking a skilled Field Operations Technician to join a successful team. As a Field Operations Technician, you'll be at the forefront of providing end-user support across a variety of tasks within their operations. Your role will involve not only resolving technical issues but also guiding the Field Operations Team in their tasks.

Key Responsibilities:

• Provide end-user support for personal computer hardware and software, employing both hands-on and remote resolution techniques.
• Install and maintain computer hardware and software systems.
• Troubleshoot a wide range of issues including desktops, laptops, network, telecom, video conferencing, VoIP, mobility, and infrastructure problems.
• Offer guidance and direction to the Field Operations Team to ensure efficient operations.
• Collaborate with other teams to ensure seamless integration and resolution of technical issues.
• Manages IT Incident queue and can work level I / II / III technician problems as needed.
• Knowledge with System Center Configuration Manager (SCCM) and its components; Install, configure, monitor, support, optimize, and administer.
• Maintain and support Windows Active Directory domain, ensuring security and availability of user logins, ACL permissions, Group Policies, and network printing, according to corporate policies and requirements.
• Create and maintain documentation for company Knowledge Base, as it relates to both end-users and IT staff, using appropriate and effective communication techniques for both.
• Performs on-site or remote desktop support of end-users.
• Other duties as assigned.

4+ Years’ experience in IT Relationship Customer Support

4+ Years desktop/laptop/mobility hardware maintenance, repair and troubleshooting