Service Engineer

6 days ago

Mossville, United States EPITEC Full time

JOB SUMMARY

  • Our Remote Control products are growing quickly and we are in a heavy phase of development and customer deployments.
  • This person will take over the existing work of our current service engineer.
  • The backfill will cover the Remote Control Wheel Loader products which is covered by the current resource.
  • In addition, this position will provide on site support for dealers who are setting up remote control systems.
  • Onsite Mossville, IL
  • 25-40% travel depending on customer projects, global (likely AUS, South America, Canada, Europe, but not limited to these)
  • Pay range $30-39/hr depending on experience and benefits


RESPONSIBILITIES

  • This role typically covers NPI projects and field issues on a daily basis. Managing both at the same time. Working to understand the NPI projects then working on deliverables.
  • Daily interaction with other service engineers, but also software, hardware, systems, validation, site coms engineers.


REQUIRED EXPERIENCE

  • Associates Degree preferred or equivalent experience required.
  • 2+ yrs of in field heavy equipment support
  • 2+ yrs of on machine technology


SKILLS AND QUALIFICATIONS

  • Heavy Equipment Electrical and CAN Troubleshooting
  • Knowledge of computer software and operating systems, such as Windows, Ubuntu, Command Line and Terminal
  • Microsoft Office Suite (Outlook, Teams, Onedrive, Sharepoint, etc.)
  • Network, IT, or A/V support/Troubleshooting desired)
  • Communication (will be interacting with customers) so this is critical
  • Verbal and written communication skills, problem solving skills, customer service and interpersonal skills.
  • Self-Motivated and Ability to work independently and manage one’s time.
  • Supporting multiple projects at a time
  • Situational Awareness and Ability to adapt to situation at hand
  • Mentoring skills necessary to provide support and constructive performance feedback.
  • Ability to communicate with those who speak broken English. (desired)
  • Speak other languages (Spanish, Portuguese, French)- desired


BENEFITS

  • Medical, Dental, PTO, Holiday tailored to meet your needs. 401K/Match, $15,000 Life Insurance, Award-Winning Employee Care Program. Established and highly regarded reputation with Green Card and H1 processing.

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