Senior Community Manager

1 month ago

Stockton, United States Quality Management Group Full time

We manage communities and living spaces that residents are proud to call home. We serve and respect all while preserving and enhancing the homes and communities we are entrusted to care for with an eye to the future.


Our mission is to empower our employees to serve, to build a place that people love to work, to leverage technology, to grow responsibly, and to maximize owner return and satisfaction. Our values have proven that this is only possible through Trust, Respect, Development, Adaptability, and Sustainability.


POSITION SUMMARY

The Senior Community Manager is responsible for the overall supervision, administration, compliance and maintenance of properties within their portfolio. The Senior Manager may live onsite at one of the designated properties. Directs and controls all personnel on site and physical resources necessary to operate all aspects of the property.


Valid CA Driver's License Required. Prior Project-Based HUD and Tax Credit LIHTC experience required. This position does not come with an apartment.



RESPONSIBILITIES



COMPLIANCE

  • Ensure resident files and Yardi data are maintained in accordance with Compliance and Property Management policies and regulations.
  • Review, process and approve all resident notices pertaining to recertification.
  • Maintain property waiting list
  • Ensure applications for housing are processed
  • Process annual re-certifications within established timelines.



PROPERTY OPERATIONS

  • Handle marketing and advertising for vacancies
  • Ensure that all appropriate notices are remitted to residents in a timely manner and are completed and served within the requirements set forth in the lease.
  • Visually inspect grounds, buildings and apartment units on a regular basis between inspections.
  • Manage office supply inventory and work closely with Resident Services to ensure maintenance supplies are purchased in a timely manner and in accordance with the approved budget.
  • Work cohesively with resident services staff to ensure vacancies turn times are met in accordance with company policy.
  • Ensure work orders are processed in Yardi within established timelines.
  • Maintain high occupancy levels by keeping informed of market conditions
  • Understanding of competitive pricing, utilizing appropriate marketing sources
  • Demonstrating the value in our communities to prospective and current residents
  • Balance lease renewals and absorption of new residents to optimize revenue.



FINANCIAL

  • Accurately account for and balance petty cash in accordance with company policies and procedures.
  • Prepare deposits for banking and posts resident payments into Yardi within timelines established by management.
  • Prepare management required month end reports.
  • Manage account receivables and ensure past resident balance due receivables are turned over to collection agencies.
  • Keeps resident ledgers accurate and works diligently with accounting to resolve any errors.
  • Prepare annual budgets



HUMAN RESOURCES

  • Train and be responsible for work performed by all staff members under his/her direction.
  • Perform written evaluations of employees.
  • Maintain accurate payroll records as required by the company. Review employee time cards on due date as well as commissions and/or bonus incentives; approve for payment within Payroll department deadlines
  • Management of on-site office employees and/or maintenance employees, which includes: interviewing, timekeeping, performance evaluations and disciplinary actions.
  • Maintain positive relationships with internal departments.
  • Mentoring and training the teams
  • Set goals and metrics with accountable strategies



CUSTOMER SERVICE

  • Respond to all resident complaints in a timely and professional manner.
  • Create a community of caring and excitement that is contagious for our residents and noticeable to the community at large.



RESIDENT PROGRAMS

Designs, implements and manages appropriate resident programs and is responsible for their on-going success.



COMMUNITY RELATIONS

Manage ongoing positive relationships with all City staff and other local representatives and social service providers.



GENERAL

  • Must attend Company sponsored events that relate to the development of the team, which, from time to time, may include travel and overnight stays at locations away from the employee’s home.
  • Note that other duties outlined in the leasing position and/or assistant manager positions may have to be done by the Community Manager based on the staffing needs and size of the community.
  • All references to compliance, affordability, tax credit, tenant selection plans, AFHM plans, etc. are for communities that have some type of affordability covenants and do not apply to market rate communities.
  • This position may require the availability to work some nights, weekends and occasional holidays based upon the needs of the community.
  • Other duties as requested.



ESSENTIAL SKILLS:

  • Must have a strong work ethic and positive attitude.
  • Ability to work with and understand persons of all ethnic and family backgrounds.
  • Ability to build external relationships while positively promoting the organization.
  • Must be organized and proficient at time management
  • Proficient in English language in verbal and written communications
  • Relate to others beyond giving and receiving instructions
  • Handle high stress situations effectively
  • Exhibit strong leadership skills
  • The ability to both prioritize and delegate as needed
  • Computer literacy in Outlook, Word, Excel and the Internet
  • Demonstrate initiative, personal awareness, professionalism, integrity and exercise confidentiality in all areas of performance.



EXPERIENCE:

  • Minimum of a high school education or equivalent.
  • Bachelor degree in business or related field preferred
  • Minimum three to five years previous conventional property/community management experience at the community manager level.
  • Previous experience must include management responsibility for 100 or more units
  • Minimum two years working in a customer service environment.
  • Minimum three years’ Supervisory experience.
  • Financial management – previous experience with property operating budgets, financial planning, analysis and tracking with solid financial results
  • Yardi property management accounting software is preferred.



PHYSICAL REQUIREMENTS

  • 5-7 hours of sitting, reading and typing daily
  • 1-3 hours of walking daily
  • Operates computer requiring the use of hands/fingers
  • Occasional bending, reaching, kneeling and/or crouching
  • Regular lifting of up to 30 pounds
  • Occasional climbing of stairs
  • Specific vision requirements include close vision, distance vision and color vision.
  • Specific audio/verbal abilities include communication with residents, employees, vendors and owners both in person and via telephone.



WORK ENVIRONMENT


Work environment characteristics described here are representative of those that must be met by an employee to successfully perform the essential function of the job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.


While performing this job, the employee is exposed to weather conditions prevalent at the time. This may include warm, hot or cold temperatures. The noise level in the work environment is moderate.

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