Quality Assurance Manager

4 days ago

The Woodlands, United States Othram Inc. Full time

Help build a better and more robust infrastructure for justice.


Othram is revolutionizing cold and contemporary forensic investigations by seamlessly integrating laboratory science, innovative software, and optimized processes. Our proprietary technology empowers local, state, and federal law enforcement agencies—both in the United States and internationally—to overcome the most challenging forensic DNA barriers, solving cases once deemed unsolvable. More forensic genetic genealogy cases have been solved with


Othram technology than any other method.

With a commitment to constant innovation, we learn from every case, refining our technology and processes to deliver better, faster, and more reliable results. At Othram, we don’t just solve cases—we build a stronger foundation for justice.

We are looking for mission-driven individuals who share our passion for bringing certainty to investigations and delivering answers and justice to families. If you are obsessed with tackling the impossible, willing to work hard in uncharted territory, and eager to help build the next-generation infrastructure for justice—justice for everyone, everywhere—then Othram is the place for you.



About the Role


As the Quality Manager, you will play a pivotal role in ensuring that all of Othram’s processes, from laboratory operations to organizational procedures, meet the highest quality standards. You will oversee documentation, manage compliance with accreditation standards, coordinate internal audits, and foster a culture of continuous improvement. This dynamic role influences quality not just within the lab, but across the entire organization.



What You Get to Do Every Day


Documentation and Process Management

  • Write and review Standard Operating Procedures (SOPs) to ensure clarity and compliance.
  • Conduct annual SOP reviews and coordinate staff acknowledgment.
  • Stay updated on accreditation standards and revise SOPs accordingly.

Quality and Compliance Oversight

  • Manage QUALTRAX to track and maintain quality documents.
  • Prepare for new accreditations and annual reassessments.
  • Conduct internal audits to verify compliance and identify improvements.
  • Investigate and document incidents and deviations, and prepare CAPA reports.
  • Perform risk assessments and implement preventive measures.

Employee Training and Development

  • Track and ensure completion of continuing education for all staff.
  • Coordinate participation in proficiency testing programs.
  • Guide quality-related training programs and validate competency standards.

System Reviews and Validation

  • Conduct regular quality management system reviews to identify improvement opportunities.
  • Assist in and review validations of processes, instruments, and workflows.

Trend and Pattern Analysis

  • Analyze incident reports to identify recurring issues and recommend corrective actions.

Audit Scheduling and Coordination

  • Develop and maintain an internal audit schedule and oversee audit activities.



What You Bring to the Role


Required Competencies and Experience

  • Experience in Accredited Laboratories:
  • 2-5 years of experience working in labs accredited by:
  • AABB (American Association of Blood Banks)
  • CAP (College of American Pathologists)
  • CLIA (Clinical Laboratory Improvement Amendments)
  • ISO/IEC 17025 (International Standard for Testing and Calibration Laboratories)
  • Strong preference for experience in ISO/IEC 17025-accredited labs.
  • Clinical or ISO Laboratory Background:
  • Professional experience in a clinical or ISO/IEC 17025 laboratory setting.
  • Strong understanding of compliance and operational standards.
  • Knowledge of Accreditation Standards:
  • Familiarity with processes required to maintain and operate in accredited environments.


Preferred Competencies and Experience

  • Forensic Laboratory Experience:
  • Experience in forensic labs accredited under ISO/IEC 17025 standards.
  • Quality Management Expertise:
  • Track record of designing and refining quality management systems.
  • Risk Management and Continuous Improvement:
  • Proven experience identifying risks and fostering continuous improvement.
  • Innovative and Iterative Approach:
  • Ability to assess systems, identify gaps, and implement improvements.



What Makes This Role Unique

  • Broad Scope Beyond Traditional Quality Roles:
  • Oversee SOPs for the entire organization, from lab processes to recruitment and evidence handling.
  • Mission-Driven Excellence:
  • Ensure that every process supports Othram’s mission of delivering justice through groundbreaking forensic science.
  • Dynamic and Multifaceted:
  • Engage with diverse teams, making this role dynamic and far-reaching.
  • Scalability and Future-Focused:
  • Develop systems that prepare Othram for continued growth and success.



Compensation and Benefits

  • Competitive salary and benefits package
  • Unlimited PTO
  • Opportunities for professional growth within a mission-driven organization
  • Work in a collaborative and innovative environment at the forefront of forensic science



Work with the best.


At Othram, we bring together the best and brightest minds from diverse fields, united by a shared mission to build a better and more robust infrastructure for justice. Our team includes experts in forensic science, genomics, bioinformatics, software development, and investigative support, all working collaboratively to solve cases and drive innovation in the pursuit of answers and justice.


Othram is an Equal Opportunity Employer committed to fostering a diverse and inclusive workplace. We welcome and celebrate individuals of all backgrounds and do not discriminate based on race, color, gender, age, disability, religion, sexual orientation, gender identity, veteran status, or any other characteristic protected by law. We believe that diversity of thought and experience drives innovation and leads to better outcomes for our mission and the communities we serve.

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