Claims Adjuster

Role and Responsibilities

This role requires answering and making a high volume of claim related telephone calls as well as acting as liaison between the claims department and customers. Excellent communication and customer service experience is essential for the responsibilities in this position.

• Process maintenance claims by fielding calls from service facilities and/or customers.
• Request necessary documents or invoices to ensure customers and service providers are paid/reimbursed appropriately for services rendered.
• Provide customer service using knowledge of company products and services, including escalated complaints, claim related questions and explanation of denied claims.
• Respond to e-mails, Speak with suppliers. File reimbursements.
• Speak with Customer Service regarding rental approval, payment status and approving/denying claims. 

Qualifications and Education Requirements

·       High school diploma

·       1-year experience

·       Experienced in Microsoft Excel, Word & Outlook

·       Proven customer support experience or experience as a client service representative

·       Strong Customer Service Etiquette

·       Familiarity with CRM systems and practices

·       Ability to multi-task, prioritize, and manage time effectively.

·       Customer orientation and ability to adapt/respond to different types of personality.

Preferred Skills

·       Sales Experience, People Oriented

·       Automotive Experience- (e.g.- ASE Certified)

·       Attention to Detail, Critical Thinking, Problem Solving and Ability To Think Under Pressure

Adaptability