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Watch Officer
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Apex Systems is looking to hire an IT Operations Watch Officer in Jacksonville, NC at Camp Lejeune to support their large DOD client. All candidates must hold an Active Secret Security Clearance and CompTIA Security+ Certification. If interested, please apply here and reach out to Cameron at civey@apexsystems.com
Title: IT Operations Watch Officer
Location: Jacksonville, NC at (Camp Lejeune)
12+ Month Contract
Work Schedule: 1st and 2nd Shifts Available
Job Requirements:
- Active Secret Security Clearance
- CompTIA Security+ Certification
- 3-5+ years of customer services experience in an IT environment
- 2 years of IT ticketing system experience
- Networking, Router/Switch Configuration Experience
Job Description
- Monitor Enterprise Network unclassified and classified networks email, voice, and official message traffic.
- Perform Tier 1 First Contact Resolution and after-hours
- Regional Service Desk (RSD) support to include routine checks of network, ongoing maintenance, and operational support status.
- Inform the Senior Watch Officer of any service degradations or outages.
- Troubleshoot, resolve, and/or escalate technical issues.
- Open and close tickets.
- Correlate events and incidents for management of Information Technology (IT) Services.