Returns Analyst

1 month ago


Ridgefield Park, United States Insight Global Full time

Must Haves:

  • 2-3 years of any operational experience dealing with moving inventory (inventory management, supply chain, distribution, etc.)
  • Advanced Excel - Power Query, VLOOKUP, and Power Pivot
  • Understanding of basic finance (credits/debits)

Plusses:

  • Bachelor’s degree
  • Experience with SAP

Day to Day:

  • Work with warehouse staff to address discrepancies in physical inventory.
  • Keep track of pending financial deductions from returns and manage the resolution process.
  • Look into claims that remain unresolved for over 30 days and mediate customer disputes.
  • Take charge of reporting and escalating issues pertinent to retailers and distributors.
  • Perform credit and debit modifications on customer accounts as needed.
  • Generate new chargeback reports daily and conduct bi-monthly reviews of customer accounts for accuracy.

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