Business Analyst
6 days ago
Position Title: Business Analyst 5
Hybrid: 1-2 days a week onsite at Lansing, MI
Short Description:
The Business Analyst will receive, process, and present data related to weekly Service Requests (Infrastructure Service Requests). Responsibilities include gathering business and technical requirements during client kickoff meetings and consulting with Subject Matter Experts (SMEs) on tasks necessary for integrated projects across various Telecommunication services, such as WAN, WLAN, MLAN, Security, Contact/Call Centers, Telephony, and Video. The role also involves managing multiple projects based on agency assignments.
Complete Description:
- Facilitate meetings with clients to gather requirements for IT solutions, identifying impacted business processes and determining optimal integration of processes and IT solutions.
- Obtain and report business and technical requirements effectively.
- Facilitate review sessions to discuss project progress and challenges.
- Demonstrate excellent customer service and communication skills.
- Work with multiple network platforms, including WAN, MLAN, WLAN, Security, Voice, and Videoconferencing.
- Disseminate information effectively to all technical teams, customers, and technical managers.
- Understand and navigate a large, complex enterprise network environment.
Skills, Experience, and Education:
- Education: Bachelor’s Degree (Required)
Mandatory Skills:
- Strong organization and prioritization skills
- Excellent communication and interpersonal skills
Experience:
- Minimum of 5+ years dealing with customers (Required)
- Minimum of 3-5 years working within a Telecommunications environment (Required)
- Experience in a large enterprise setting (Required)
- Work experience with multiple network platforms (Required)
- Previous experience working with multiple agencies, vendors, or departments in an enterprise environment (Required)
- Experience with Clarity (Preferred)
- Experience with Microsoft Project and Excel (Required)
- Experience with DevOps (Preferred)
- Experience with Remedy/Helix (Required)
- Experience with multiple network lines of service (Required)
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