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Telecommunications Technician

3 months ago

Brewer, United States Quantum World Technologies Inc. Full time

Job Title: Telecommunications Technician

Location: Brewer, ME


Primary Responsibilities & Competencies

Assists with the support of IP Phones, Voicemail and other telephony equipment on the network (C isco UC phones, Analog devices, video

endpoints).

Effectively responds to end user requests (in person, by telephone, via email or remote control) for routine provisioning changes in C isco C all

Manager environment (new/replacement IP phones, name changes, line additions, call forwards, voicemail, etc.).

Maintains network and IP phone equipment inventory and asset configuration documentation.

Processes RMAs for failed network and IP phone equipment.

Provides end user training on use of IP phone services as needed (phone features, voicemail, chat).

Monitors and troubleshoots connectivity to printers and computers.

Escorts external IT vendors performing physical work in the environment.

Assists Network Administrators with planned maintenance of C isco Network and C all Manager environment.

Participates in On C all Rotation 24/7.