Account Administrator
4 weeks ago
Sales Department
100% IN OFFICE - Stable firm in manufacturing industry.
Job Summary:
The Account Administrator interacts with and supports the company’s customers, vendor partners and Outside Sales Representatives
Duties / Responsibilities:
Communicates with customers via telephone, email or web chats to provide support and information on products or services
Collects information and engages in contract review of orders for new or additional products
Assists the Outside Sales Representative with price negotiation and quoting
Fields customer questions and requests for quote
Works with suppliers to quote part cost and delivery
Ensures that appropriate actions are taken to resolve customers problems and concerns through collaboration with Outside Sales and Quality
Maintains accounts and records of customer interactions with details of inquiries, complaints, or comments
Monitor inventory levels for specific customer products
Project management in conjunction with Outside Sales Representative
Performs other related duties as assigned
Required Skills/Abilities:
Excellent communication skills at all organizational levels
Service-oriented and focused on providing sales solutions
Ability to handle multiple projects concurrently in a moderate-paced environment
Strong computer skills with the ability to learn and utilize new software
Proficient in Microsoft Office suite, strong Excel knowledge is a definite plus
Experience in accessing and utilizing web-based ERP and procurement portals
Technical math and mechanical skills preferred
Education and Experience:
High school diploma required
Associate’s or Bachelor’s degree preferred
Customer service experience required
Ability to read blueprints a plus
Physical Requirements:
Prolonged periods sitting at a desk and working on a computer
Great company to work for Excellent benefits including bonus and profit sharing
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