Director Patient Financial Services

Found in: Appcast Linkedin GBL C2 - 2 weeks ago

Northbrook, United States Advanced Resources Full time

Advanced Resources has a newly developed position open for a Director of Patient Financial Services to support our client in the Greater Chicago area. The ideal candidate will have a strong leadership background supporting billing, receivables, patient services and cash application in a healthcare/hospital environment.


Job Summary:

Responsible for the operational and performance aspects of the Billing, Insurance Receivables and Cash application Departments. Drive compliance with laws, regulations, and guidelines across all functions. Coordinate activities in the patient financial services department to maximize cash flow through the efficient and compliance-driven management of business operations. Manage departmental operations and monitor department reporting to ensure that productivity and performance standards are achieved.

What you will do:

Strategic Goals, Objectives and Budget Planning:

  • Responsible for providing direction for Patient Financial Services and develops long and short-term goals
  • Recommends necessary resources that are needed to accomplish agreed-upon goals and objectives
  • Actively participates in projects providing PFS expertise for Revenue Cycle or System initiatives
  • Creates System PFS department budget
  • Analyzes operation expenses to track performance
  • Responsible for PFS Continuous Improvement goals.

Quality:

  • Tracks trends in healthcare in order to ensure the continued ability to meet and achieve top measures
  • Utilize daily, weekly, and monthly AR indicators and individual department metrics to monitor performance, process and accountability
  • Achieve monthly and annual goals for indicators of PFS department performance
  • Ensures implantation of department improvement plans and identifies appropriate tracking metrics

Manager Vendor Relationships:

  • Manages contractual relationships with third party vendors that are critical to the success of PFS and the Revenue Cycle
  • Monitors vendor productivity and performance
  • Communicates effectively with vendors by evaluating and selecting the most efficient and cost effective solutions

Departmental Leadership:

  • Serves as direct supervisor to department managers
  • Ensures billing manager monitors daily claims processing to ensure claims received for electronic and hard copy submission are edited and submitted promptly and accurately to third party payers
  • Ensures follow-up manager monitors aged accounts and ensures work is assigned staff to maximize collections on outstanding accounts
  • Monitors staffing levels and recommends expansion or contraction, as needed
  • Communicates updates or news to/from other areas of the revenue cycle to department managers
  • Monitors overall employee morale and listens to issues from the staff
  • Creates, maintains, and enforces written PFS related policies and procedures
  • Ensures there are internal controls for areas managed

Staff Management and Development:

  • Interviews, hires, and evaluates the performance of, and when necessary, disciplines and discharges subordinate personnel
  • Provides guidance to subordinate management personnel in resolving difficult employee relations issues
  • Creates an environment that promotes employee communication, connection, and encourages a culture of growth/development



What you will need:

  • Education: Minimum of bachelor’s degree in business related discipline; Graduate degree preferred
  • Experience: 6 Years of management experience in hospital patient financial services

Unique or Preferred Skills:

  • A relatively high level of analytical ability is required
  • Incumbents must collect, analyze, and interpret data in order to solve problems requiring a professional level of knowledge in a specific discipline and/or design relatively complex clinical or administrative systems and programs
  • A relatively high level of communication skills is required in order to lead, teach, and persuade others and/or interact effectively with others in very difficult situations
  • Assignments are received in the form of broad goals or areas of responsibility. Considerable latitude in setting policies as well as financial and operating plans

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