General Manager

2 weeks ago


New York, United States Cha Cha Matcha Full time

About Cha Cha Matcha

Cha Cha Matcha is the cultural force and iconic brand behind the matcha movement. Through our portfolio of cafes from NYC to Los Angeles and a budding e-commerce business, we’ve shaken-up and elevated the tea/coffee category with plus-ultra experiences and products that you can genuinely feel good about. We’ve set our sights on being the global leader on matcha and are looking for exceptional individuals to join our team. 


About the Role

The GM at Cha Cha Matcha is a tea master, brand ambassador, entrepreneur and 5-star hospitalitarian rolled into one. Ultimately, you need to be obsessed with matcha as a product and Cha Cha as a brand. But if you don’t know much about either of those yet, that’s ok. We can teach you and falling in love with both is easy. 


The only things that applicants really need coming into this process are an insatiable need to serve our guests and their team members, to be proud and professional of their work product and presentation, and have zero compromises when it comes to product quality and hospitality. If that sounds like you and you want to be part of building a world class brand, please consider joining us 


You Are

  • Warm and hospitable
  • Energetic and outgoing 
  • Willing to learn
  • Committed to quality 
  • Proud of the work that you do
  • An entrepreneur at heart
  • Polished in your presentation


What you will do

  • Own the success of your cafe from sun up to sun down. 
  • Attract, hire and build an exceptional team that lives and breathes the Cha Cha Matcha brand
  • Lead your team in the careful execution of our menu and hospitality experience
  • Rollout new menu items and initiatives that enhance the Cha Cha Matcha customer experience
  • Uphold the beautification of your stores ALWAYS
  • Build community and a sense of belonging for all
  • Develop baristas into store leads and store leads into GMs
  • Manage the P&L of your cafe through a diligent focus on COGS and Labor
  • Be part of something special


Qualifications

  • General manager or bar manager experience (preferred)
  • Passionate about hospitality and the guest experience
  • An understanding on how drive their store to success with constant excellence
  • Strong decision making skills
  • Food Handlers Certificate required

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