Sr. Marine/Cruise Line Service Manager
3 weeks ago
Company Description
MEIKO is a global technology and service company specializing in professional warewashing, cleaning and disinfection technology, and sustainable food waste treatment systems. With a workforce of over 2,500 employees in more than 30 countries, MEIKO provides sustainable and hygienic solutions, efficient processes, and excellent service. With a history dating back to 1927, MEIKO has been at the forefront of the development of future markets, making it the world's choice for clean and intelligent solutions.
Role Description
This is a full-time remote role as a Senior Marine/Cruise Line Manager at MEIKO USA. The Marine/Cruise Line Manager will be responsible for overseeing the daily operations and service activities related to the company's products and solutions within their designated region. This includes managing service technicians, coordinating service schedules, ensuring customer satisfaction, and providing technical support.
Qualifications
- Experience in managing service operations and leading a team
- Manage Dry Dock projects and equipment installations, ensuring timely completion and adherence to quality and safety standards
- Develop and maintain preventive maintenance schedules to optimize equipment performance and minimize downtime
- Knowledge of professional ware washing, cleaning and disinfection technology, and/or food waste treatment systems
- Oversee small local inventory to ensure adequate stock levels and timely replacement
- Organize and expedite equipment repairs, collaborating with internal team and external vendors
- Excellent problem-solving and decision-making skills
- Strong organizational and time management skills
- Ability to work independently and remotely
- Good communication and interpersonal skills
- Customer-focused mindset and dedication to providing exceptional service
- Technical knowledge and troubleshooting skills
- Experience in the cruise line service industry is a plus
- Bachelor's degree in Engineering, Business Administration, or a related field is preferred
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