Field Engineer III

1 month ago

Philadelphia, United States GCS Full time

This position is on the 5G Field Operations team responsible for network maintenance, fault isolation, identification, and resolution (RAN break/fix). The candidate will also be responsible for supporting the Optimization team with the collection of radio performance data, troubleshooting, and isolating external interference. The candidate will also support the Deployment team on new 5G radio/edge infrastructure projects, and the Transport team with the deployment and troubleshooting of any networking and 5G equipment (CDU, USM) that is physically located in the Region or Cities of responsibility. The candidate will support the Commissioning and Integration (C&I) for radio site shakedown tests. Finally, this candidate will work in the T2 IOP ticketing queue documenting and resolving Transport issues when possible and escalating to the T3 Transport team when necessary.

Responsibilities

• Perform fault isolation and if necessary: break / fix tasks to restore 5G radio, transport, and edge devices into service.

• Perform preventative maintenance on 5G radio, transport, or edge devices back into service.

• Review daily health checks for all 5G SA network elements and respond to faults as detected.

• Troubleshoot external and internal interference with the support of Tier II and Tier III teams.

• Support the Network Optimization team with performance-related faults or issues by collecting drive test data.

• Support the Network Optimization team with the collection of drive test data who will then make parameter changes after post-processing. Once changes are made the FE will drive the route and collect data to verify the changes produced desired results.

• Interface with Program Management and partners to ensure project completion on time and within budget.

• Coordinate with the site and project management teams to ensure timely delivery of sites.

• Report project status and performance data to program management.

• Proven ability to work in a matrix-managed organization with Program Management, RF and Transport Engineering, Site Development, and Legal to achieve deployment objectives.

• Work with Tier II Operational team members and network design teams to implement solutions to reduce network-affecting incidents, improve the speed and accuracy of changes, reduce manual work, and enhance network tool visibility.

• Provide ticket information on the corrective actions implemented. Corrective actions can range from hardware resets to Network Function stops/restarts.

• Provide initial operational engineering support to detect incidents, troubleshoot problems, and implement resolutions with deployed 5G Core, RAN, Transport and other network systems deployed nationwide.

• Assess vendor deployment and test strategies associated with new SW or HW releases as well as support the implementation of such releases.

• Support the development of operational support processes for Comcast's 5G SA RAN, transport, edge network, and other infrastructure located within the Region.

• Support Tier II team members with the development of troubleshooting playbooks for the 5G network including RAN, cell site fronthaul & backhaul, local aggregation hubs, distributed regional and national data centres for both user and control plane traffic, USM, and any other distributed edge or RAN infrastructure.

• Document and resolve transport incidents in the Comcast ticketing system and manage escalation processes within their region of responsibility.

• Support Tier II team members with the engagement and escalation of faults or technical queries with vendor Care support teams when critical/time-sensitive support and resolution are needed.

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