NOC Analyst

3 weeks ago

Charlotte, United States Pyramid Consulting, Inc Full time

Immediate need for a talented NOC Analyst. This is a 07+months contract opportunity with long-term potential and is located in Charlotte, NC (Hybrid). Please review the job description below and contact me ASAP if you are interested.


Job ID:24-38794

Pay Range: $17 - $18/hour. Employee benefits include, but are not limited to, health insurance (medical, dental, vision), 401(k) plan, and paid sick leave (depending on work location).

Key Responsibilities:


  • Monitor, manage, and maintain all edge network devices, performance, and quality across the client network (e.g. telecommunications circuits, routers, switches, firewalls, VoIP systems, failover solutions, and platforms).
  • Perform Event Management and Incident Management in accordance with established process and procedural guidelines.
  • Create and triage trouble tickets, including remote testing.
  • Monitor and ticket all alarm events while maintaining a high level of accuracy.
  • Troubleshoot and repair client voice implementations, TDM, Converged, VOIP, SIP and QoS.
  • Create and triage trouble tickets, including remote testing.
  • Communicates daily with many departments within clients, other telecommunication providers, Enterprise customers, and vendors to discuss and coordinate necessary resources to resolve incidents.
  • Coordinate network activities related to change management events to ensure that schedules are appropriately planned to avoid customer service outages.
  • Stay up to date on organizational SOPs.
  • Perform other duties assigned by the NOC Management team.
  • Update assigned tickets, escalating them to various carriers and personnel as required until completion. MS and executives.


Key Requirements and Technology Experience:


  • Key Skills: Network Operation Support , Customer Service, NOC
  • High School Diploma or equivalent required. Associate’s Degree or Bachelor’s Degree preferred but not required. Vendor certifications preferred but not required (BTI, Cisco, Ciena Adtran, Alcatel-Client, Fortinet, VeloCloud, etc.)
  • Minimum of 1-2 years of experience working in a network operations support role .
  • Experience/training on voice and data communication networks and the individual elements within those networks, data/wireless communications principles.
  • Carrier transport circuit technologies such as Ethernet over Copper (EOC/EFM), ADSL, T1s, fiber services (DWDM), and Metro-Ethernet.
  • Network design, Routing, DNS, IP Subnetting.
  • TCP/IP Routing Protocols (BGP, OSPF, RIP and EIGRP).
  • Proxy Server and Firewalls.
  • Q-in-Q / s-tag / c-tag.
  • Routing protocols and technologies.
  • Voice implementations, TDM, Converged, VOIP, SIP and QoS.


Our client is a leading Telecommunications Industry, and we are currently interviewing to fill this and other similar contract positions. If you are interested in this position, please apply online for immediate consideration.


Pyramid Consulting, Inc. provides equal employment opportunities to all employees and applicants for employment and prohibits discrimination and harassment of any type without regard to race, colour, religion, age, sex, national origin, disability status, genetics, protected veteran status, sexual orientation, gender identity or expression, or any other characteristic protected by federal, state or local laws.

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