Senior Program Manager

3 weeks ago


Stillwater, United States Hollstadt Consulting Full time

Job Title: Order Management Program Manager

Overview: We are seeking an experienced professional to lead our Order Management Program. This role involves rethinking our go-to-market processes and transitioning from a legacy order management system to a new Salesforce platform. The initial phase will focus on blueprinting from a policy and process perspective, followed by the technical implementation.


Key Responsibilities:

  • Develop and execute a comprehensive delivery roadmap surrounding go to market processes (specifically order management), including transitioning some processes to the legacy platform while building out the new Salesforce platform.
  • Lead the blueprinting phase, focusing on policy and process development before technical implementation.
  • Prioritize candidates with experience in both business and technology, particularly those with a background in customer experience projects.
  • Ensure alignment with company culture by conducting research, surveys, and data analysis to support decision-making.
  • Validate theories and ideas through testing and research before implementation.
  • Collaborate with both business and IT teams to ensure seamless integration and execution.

Qualifications:

  • Proven experience at the program level both in business and IT. Customer experience a ideal.
  • Experience building out a delivery roadmap and then executing on it.
  • Ability to work with metrics and a focus on data-driven decision-making.
  • Experience in supply chain management is a plus.
  • Ability to work in ambiguity and run with a direction.
  • Ability to come in at the strategy and planning stage, tell the story, build the plan and gain buy in.
  • Strong emotional intelligence, business acumen, ability to speak at the leadership level.
  • Strong communication



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