Senior Program Manager
3 weeks ago
Job Title: Order Management Program Manager
Overview: We are seeking an experienced professional to lead our Order Management Program. This role involves rethinking our go-to-market processes and transitioning from a legacy order management system to a new Salesforce platform. The initial phase will focus on blueprinting from a policy and process perspective, followed by the technical implementation.
Key Responsibilities:
- Develop and execute a comprehensive delivery roadmap surrounding go to market processes (specifically order management), including transitioning some processes to the legacy platform while building out the new Salesforce platform.
- Lead the blueprinting phase, focusing on policy and process development before technical implementation.
- Prioritize candidates with experience in both business and technology, particularly those with a background in customer experience projects.
- Ensure alignment with company culture by conducting research, surveys, and data analysis to support decision-making.
- Validate theories and ideas through testing and research before implementation.
- Collaborate with both business and IT teams to ensure seamless integration and execution.
Qualifications:
- Proven experience at the program level both in business and IT. Customer experience a ideal.
- Experience building out a delivery roadmap and then executing on it.
- Ability to work with metrics and a focus on data-driven decision-making.
- Experience in supply chain management is a plus.
- Ability to work in ambiguity and run with a direction.
- Ability to come in at the strategy and planning stage, tell the story, build the plan and gain buy in.
- Strong emotional intelligence, business acumen, ability to speak at the leadership level.
- Strong communication
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